The Rustman Agency · 15 hours ago
Customer Service Manager
United States
Full-time
Remote
Mid Level
3+ years expThe Rustman Agency is an established organization committed to serving families at the highest level. The Customer Service Manager will guide clients through their insurance options, ensuring they feel confident in their decisions and helping them enroll in the coverage they requested.
Insurance
Hiring Manager
Jim Rustman
Responsibilities
Learn and follow proven company systems to deliver a high-quality client experience
Follow up with warm leads and prior client inquiries
Conduct virtual client meetings via Zoom or phone
Educate clients using a consultative, service-first approach
Help clients enroll in coverage they have requested
Maintain clear, professional, and timely communication
Collaborate with team members to ensure consistent client support
Meet performance benchmarks to unlock growth opportunities
Participate in weekly virtual training and professional development
Build and maintain long-term client relationships using company-provided and self-generated leads
Qualification
Required
3+ years of experience in sales, customer service, or a related field preferred
Strong verbal and virtual communication skills
Comfort with technology and modern digital tools
Excellent time-management and organizational skills
Professional, dependable, and service-oriented
Coachable mindset with a willingness to learn and improve
Flexible availability, including some evenings or weekends
Reliable smartphone, computer, and internet access
Ability to pass a background check
Ability to complete contracting requirements
Active Life & Health Insurance License or willingness to obtain one with support
Benefits
Commission-based compensation (1099)
Performance bonuses and incentive opportunities
Clear advancement and leadership development pathways
Annual company trips for qualifying producers
Discounted personal insurance coverage options
Company
The Rustman Agency
At The Rustman Group our mission is simple: make the Insurance business very profitable for both agents and agency builders.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase