Arc Hospice & Palliative Care · 4 hours ago
Hospice Intake Coordinator (Care Navigator)
Corsicana, TX
Full-time
Onsite
Entry, Mid Level
$21/hr - $21/hr
2+ years expArc Hospice & Palliative Care is united by a mission to bring comfort and compassionate support to patients and families. The Care Navigator serves as the first point of contact for hospice referrals, guiding individuals through the initial steps of hospice care and ensuring timely access to services.
Assisted LivingHealth CareHospitalMedical
Responsibilities
Responds to inquiries and manages initial communications with patients, family members, loved ones, and referral sources regarding hospice services
Explains hospice philosophy and services clearly and compassionately to those initiating or exploring care
Collects, verifies, and organizes necessary referral documentation, including demographic data, physician orders, and relevant clinical records
Verifies insurance coverage and benefits; identifies and flags any issues that may require follow-up with referral sources or internal team members
Schedules assessments, visits, and services in coordination with clinical and business development teams, based on urgency and patient/family needs
Maintains accurate, up-to-date records in electronic systems including the electronic medical record (EMR) and referral tracking tools
Coordinates closely with intake nurses, admissions staff, and interdisciplinary teams to support seamless transitions into care
Handles follow up work on pending referrals, missing documentation, and incomplete charts to prevent delays and ensure regulatory readiness
Conducts basic chart audits as part of internal compliance and quality improvement efforts
Meets departmental performance expectations and key performance indicators (KPIs), including timeliness, data accuracy, and service quality
Participates in regular team meetings, shift handoffs, or case discussions as required
Performs other duties as assigned
Qualification
Required
High school diploma or equivalent required
Minimum of 2 years of experience in a healthcare call center, hospice intake, patient scheduling, or related role required
Demonstrated proficiency with electronic medical records, Microsoft Office applications, and call-handling software
Excellent verbal and written communication skills, with the ability to handle emotionally sensitive conversations professionally and empathetically
Highly organized with strong attention to detail and the ability to manage multiple tasks under time constraints
Demonstrated ability to work independently and collaboratively within a fast-paced, service-oriented team
Bilingual English/Spanish required
Preferred
Associate's degree or healthcare-related coursework preferred
Experience in a KPI-driven call center environment is strongly preferred
Company
Arc Hospice & Palliative Care
At Arc Hospice, we provide compassionate care to patients, ensuring dignity, comfort, and peace.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase