HCLSoftware · 4 hours ago
Senior Software Engineer
Cary, NC
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $1,201K/yr
3+ years expHCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. The Senior Software Engineer will serve as an escalation point for issues in production, troubleshooting and implementing high-level solutions related to Kubernetes deployments and backend microservices.
Digital MarketingInformation TechnologyMarketingSales AutomationSoftware
Hiring Manager
Vikash Govind
Responsibilities
Work with internal and external customers of Marketplace in CEBE as well as the Operations (L1 team) to triage, debug and resolve issues reported in Marketplace production environments
Provide Level 3 Support to internal and external customers (mainly HCL SW product teams) to investigate and resolve complex issues related to Kubernetes deployments, helm chart updates, APIs and the Marketplace backend microservices
Communicate with customers and the Operations team with urgency to address and resolve escalations in a timely manner
Create timely and reliable documentation relevant to customer escalations, RCAs, runbooks, and for bug fixes or code improvements delivered
Collaborate with development to triage escalations, provide customer feedback, and deliver code changes as needed
Qualification
Required
3-5 years of experience with object-oriented programming languages (Golang is preferred, Java, C#, etc.)
Strong experience in API development with Golang, Java or other technologies
Experience working with container technology (Docker, Kubernetes, Helm) and Cloud platforms (GCP, AWS)
Experience with or skilled in scripting languages such as Python, JavaScript, Shell scripting
Bachelor's Degree in Computer Science, Information Technology, Computer engineering, or a related field
Excellent troubleshooting and problem-solving skills
Self-driven with personal leadership and the ability to work independently and collaboratively in a fast paced dynamic environment
Preferred
Experience in a Level 3 Support and/or development role troubleshooting and resolving customer issues
Experience in an agile software development environment
Experience communicating with stakeholders at various levels
Experience using Jira, gitlab, and github is a plus
Company
HCLSoftware
HCLSoftware is an information technology company that specializes in the software business.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Bonnie Yeomans
Chief Privacy Officer
Keith Brown
Global Director - Customer Experience for Solution Partners
Recent News
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