GeoBlue · 10 hours ago
Enrollment Specialist
King of Prussia, PA, US
Full-time
Hybrid
Entry, Mid Level
$18.15/hr - $18.15/hr
2+ years expGeoBlue is seeking an Enrollment Specialist to join their team. The role involves processing eligibility and financial transactions, assisting brokers and clients with enrollment and payment issues, and managing account creation and renewals in the database.
Insurance
Responsibilities
Creates new group accounts in the database
Renews existing accounts in the database
Processes all necessary New Business and Renewal transactions, as assigned
Ensures all premiums are established correctly in the database, as assigned
Processes dependent additions and deletions
Performs all cancellations and refunds/applies credits appropriately
Works with the Finance Dept. on account reconciliation, financial discrepancies and charge-back requests
Sends all Confirmations, Cancellation Notices and Fulfillment Notices to members and brokers, as assigned
Coordinates special mail delivery requests with the Fulfillment unit
Handles all eligibility transactions related to bounced payments in the manner described in the Business Rules
Assists brokers and members with inquiries regarding claims, eligibility, fulfillment material, benefits, and billing; works with brokers to collect premium for bounced payors and invoice recipients
Other duties as assigned
Qualification
Required
Bachelor's degree or equivalent experience preferable
Minimum of two years' experience in the health insurance industry with customers service contact, data entry skills; experienced in broker relation interactions; preferable with exposure to explaining plan features and benefits and helping to resolve claims related issues
Excellent verbal and written communication skills and ability to effectively deal with all manner of customer complaints and concerns
Familiarity with insurance products and insurance terminology
Working knowledge of Microsoft Office products
Ability to use automated enrollment processing software
Excellent work organization, problem solving and math skills
Ability to make decisions and support them with documentation
Knowledge of administrative/clerical procedures
Employee is required to have at minimum an internet speed of 75 Mbps (standard high-speed internet access)
Company
GeoBlue
GeoBlue is now Blue Cross Blue Shield Global Solutions! Be sure to follow us on our new page at BCBS Global Solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Angela Cordisco
Senior Talent Discovery Partner
Carlos Perez
Chief transformational officer
Recent News
2025-08-19
Morningstar.com
2025-04-04
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