Qualfon · 19 hours ago
Call Center Trainer
Highland Park, MI
Full-time
Onsite
Mid Level
3+ years expQualfon is a company that provides equal employment opportunities and is seeking a Call Center Trainer. The trainer will deliver training programs to new hires, set training expectations, assess training needs, and compile training reports to ensure effective learning and performance improvement.
Business DevelopmentOutsourcing
Hiring Manager
Rebekah Cary
Responsibilities
Delivers training program to New Hires prior endorsement to Nesting
Answers all questions in a timely manner
Ensures training rules and regulations are strictly followed
Provides coaching on specific areas of the trainee
Provides overview of the training flow and encourages total participation and interaction
Suggests new ideas to improve training programs and delivery
Identifies problem or need of the trainees and the training program and seeks solutions to improve learning and overall performance
Participates during program evaluation
Monitors agent performance as a collaborative effort with the assigned mentor
Compiles training reports
Keeps training documents (quizzes, exam links and manuals) for internal and external audits
Attends calibrations, meetings and conference calls over the phone
Acts as Subject Matter Experts on a specific area of support
Qualification
Required
Bachelor's degree (BA or BS) from an accredited four-year college or university and three to five years of related experience. An equivalent combination of experience and education may be considered
Acts as Subject Matter Experts on a specific area of support
Prior Training experience in a corporate call center environment is required
Preferred
Prior consumer banking experience preferred
Company
Qualfon
Qualfon has a strong track record of customer service and back-office processing growth.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Abelardo Torres
Managing Director Philippines
Alfonso Gonzalez
Founder & Owner
Recent News
Research and Markets
2025-05-30
2024-02-03
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