Confidential · 1 day ago
Director of Dispatch Operations
Fort Walton Beach, FL
Full-time
Onsite
Director/Executive
7+ years expConfidential company is seeking a Director of Dispatch Operations who will provide strategic leadership for dispatch operations within a complex, multi-location transportation environment. This role is accountable for dispatch strategy, operational performance, systems optimization, and cross-functional alignment to ensure safe, compliant, and reliable service delivery at scale.
Marketing & Advertising
Responsibilities
Lead and scale dispatch operations across multiple locations
Establish operational standards, escalation protocols, and decision frameworks
Design staffing and coverage models to support peak demand, overnight operations, and service disruptions
Align dispatch capacity planning with organizational demand and operational needs
Own service reliability, on-time performance, and operational service expectations
Analyze service disruptions, delays, and systemic operational failures
Implement corrective action plans that address root causes and prevent recurrence
Ensure operational readiness for irregular operations, environmental disruptions, and client-driven changes
Provide oversight of dispatch platforms, routing tools, telematics, and real-time monitoring systems
Partner with technology and operations teams to support automation, alerts, and exception management
Optimize dispatch workflows to reduce manual intervention and improve efficiency
Define system requirements to support scalability and operational resilience
Lead and develop dispatch leadership and frontline management teams
Establish performance expectations, coaching frameworks, and accountability standards
Build leadership capability that enables independent, high-quality decision-making
Reduce reliance on executive escalation through strong operational ownership
Partner with operational leadership to ensure alignment and execution
Ensure dispatch practices align with safety, compliance, and labor standards
Support workforce transitions, operational changes, and new service implementations
Represent dispatch operations in strategic and planning discussions
Define and oversee dispatch performance metrics and reporting cadence
Use data to identify risks, trends, and optimization opportunities
Drive continuous improvement across people, process, and technology
Provide leadership visibility into operational health and performance risks
Qualification
Required
7+ years of experience in dispatch, transportation, logistics, or operations leadership
Experience leading multi-location or distributed operations
Strong operational judgment in time-sensitive environments
Demonstrated ability to scale teams, systems, and processes
Preferred
Experience in transportation, logistics, or service-based operations
Experience supporting dispatch or routing technology implementations
Strong data literacy with the ability to translate insights into action
Experience operating in high-growth or transformation environments
Company
Confidential
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Silicon Valley, California US, US
51-200 employeesFunding
Current Stage
Growth StageLeadership Team
Roshan Syed
Global Talent Partner
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