Contact Center Specialist jobs in United States
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US Tech Solutions · 1 day ago

Contact Center Specialist

positionJohnston, RI
timeContract
remoteOnsite
seniorityNew Grad, Entry Level
money$20/hr - $21/hr

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. They are seeking a Contact Center Specialist to assist in migrating users from one application to another while ensuring a smooth client experience through effective communication and support.

Information Technology
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Growth Opportunities
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H1B Sponsor Likelynote
Hiring Manager
Nikhil Singh
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Responsibilities

Adapt quickly, handle customer interactions, and support onboarding/training
Data mining and number crunching
End-to-end responsibility for smooth migration
Strong verbal and written skills; proactive client updates
Inbound/outbound calls to inform clients about migration and next steps

Qualification

Data analyticsMS ExcelBanking experienceClient trainingMulti-screen proficiencyCommunication skills

Required

Agility & Flexibility: Adapt quickly, handle customer interactions, and support onboarding/training
Back-Office Work: Data mining and number crunching
Client Experience Ownership: End-to-end responsibility for smooth migration
Communication: Strong verbal and written skills; proactive client updates
Customer Outreach: Inbound/outbound calls to inform clients about migration and next steps

Preferred

Banking or online customer service experience
Data analytics expertise
Proficiency using multiple computer screens
Strong MS Excel skills; Access Optima is a plus
Previous client training experience

Company

US Tech Solutions

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Glassdoor4.2
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US Tech Solutions counted among the largest yet the fastest growing staffing firm; all achieved organically.
dateFounded in 2000
location
Toronto, Ontario, CAN
people-size1001-5000 employees
web-link
http://www.ustechsolutions.com

H1B Sponsorship

US Tech Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (13)
2022 (24)
2021 (18)
2020 (14)

Funding

Current Stage
Late Stage

Leadership Team

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Manoj Agarwal
Chief Executive Officer
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Company data provided by crunchbase