Red Robin Events · 6 hours ago
Senior Events Account Manager
United States
Full-time
Remote
Senior Level
5+ years expRed Robin Events is seeking a Senior Events Account Manager who will be responsible for maintaining and developing client relationships while managing large scale event logistics programs and complex projects. The role involves overseeing a team, ensuring client satisfaction, and managing all aspects of project development from briefing to execution.
Event ManagementEvent PromotionEventsLogistics
Hiring Manager
Keerthi Soman Assoc CIPD
Responsibilities
Responsible for overall client satisfaction, quality of service, and on-time, on-budget completion of the agency’s services
Oversee all aspects of the project’s development from briefing through to execution
Look beyond the day-to-day needs of a large account, ensure the use of effective processes across the term and long-term stability
Demonstrate excellent time management and the ability to manage multiple complex projects simultaneously and prioritize appropriately
Build and maintain key relationships with client partners
Partner with clients on project briefs to communicate project requirements internally across all relevant teams
Create and update all project timelines, manage spreadsheets, creative folders and other shared documents across platforms that include Google and Microsoft Teams
Collect and summarize client feedback, ensure it is reflected in revisions
Manage all processes required to obtain a range of client approvals
Work with an internal cross-functional team to ensure deliverables are produced on time, on budget, and to client’s specifications
Maintain excellent written and verbal communication with all parties
Attend all meetings with client project leads and communicate deliverables and key dates to all teams
Budget management – strong financial ability and understanding of budgeting is essential
Qualification
Required
Business degree or related qualification
5+ years of event management experience
Responsible for overall client satisfaction, quality of service, and on-time, on-budget completion of the agency's services
Oversee all aspects of the project's development from briefing through to execution
Look beyond the day-to-day needs of a large account, ensure the use of effective processes across the term and long-term stability
Demonstrate excellent time management and the ability to manage multiple complex projects simultaneously and prioritize appropriately
Build and maintain key relationships with client partners
Partner with clients on project briefs to communicate project requirements internally across all relevant teams
Create and update all project timelines, manage spreadsheets, creative folders and other shared documents across platforms that include Google and Microsoft Teams
Collect and summarize client feedback, ensure it is reflected in revisions
Manage all processes required to obtain a range of client approvals
Work with an internal cross-functional team to ensure deliverables are produced on time, on budget, and to client's specifications
Maintain excellent written and verbal communication with all parties
Attend all meetings with client project leads and communicate deliverables and key dates to all teams
Budget management – strong financial ability and understanding of budgeting is essential
Excellent project and time management skills with the ability to work calmly and efficiently in a fast-paced environment
Exceptional verbal and written communication skills, including strong presentation skills
Comfortable working autonomously
Demonstrated ability to make thoughtful decisions–whether it's related to people management, client relationship, or internal process – with foresight and follow through
Clear communicator to team and clients; a natural diplomat with the ability to gather information and stand firm in decisions while maintaining positive relationships
Tech savvy with the ability to quickly understand platform tools and data concepts
Confidence that fosters trust within the client
An in-depth understanding of client management
Effectively lead and develop an internal team
Awareness of creative and production processes within an agency
The ability to direct meetings and ensure all HoDs are clear on their contribution
Reliable and self-motivated
High service orientation
Preferred
A sunny disposition, and ability to crack a joke is always welcome! Particularly when under pressure!
Company
Red Robin Events
Red Robin Events provides and organizes international event logistics and services.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-07-15
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