Fire Alarm Customer Service Representative jobs in United States
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NEOGOV · 5 hours ago

Fire Alarm Customer Service Representative

positionWaco, TX
timeFull-time
remoteOnsite
seniorityEntry Level
money$19.36/hr - $19.36/hr
date1+ years exp

NEOGOV, representing the City of Waco, is seeking a Fire Alarm Customer Service Representative. The role involves answering emergency and non-emergency calls, dispatching appropriate resources, and managing communication for the Waco Fire Department.

GovTechHuman ResourcesInformation TechnologySoftware
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H1B Sponsor Likelynote

Responsibilities

Answers emergency and non-emergency calls for fire, personal assistance and emergency medical assistance; determines appropriate call classification and priority
Takes information from callers and enters information into the computer database; provides assistance and information
Dispatches appropriate resources and monitors active radio traffic; manages resources for appropriate coverage of the city; maintains radio and dispatching equipment
May be required to respond afterhours, including holidays and weekends, in the event of a departmental or City-wide emergency

Qualification

Customer serviceComputer experienceFire Service CommunicationsAttention to detailEffective communication

Required

H.S. Diploma or GED equivalent
1 year of customer service and computer experience
Fire Service Communications from The Association of Public-Safety Communications Officials (APCO) within 180 Days
Depending on the needs of the City, additional licenses and certifications may be required Upon Hire

Benefits

Health
Dental
Vision
Employee Assistance Program (EAP)
Flexible Spending Accounts
Life insurance
Long term and short term disability
Retirement
Deferred compensation plans
Holidays
Vacation
Sick leave
Credit union
Savings bonds
Full Range of Benefits, including Health, Dental, Vision, Disability, and Life Insurance
Mandatory TMRS Retirement Plan with a 2:1 City Match
Education Assistance Program
Paid Parental Leave
Employee Assistance
Longevity Pay
And More!

Company

NEOGOV

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NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
dateFounded in 1999
location
El Segundo, California, USA
people-size501-1000 employees
web-link
http://www.neogov.com

H1B Sponsorship

NEOGOV has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)

Funding

Current Stage
Late Stage
Total Funding
$700M
Key Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity

Leadership Team

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Shane Evangelist
CEO
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Brandon McDonald
Head Of Marketing
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Company data provided by crunchbase