GovSignals · 22 hours ago
Deployment Strategist
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $120K/yr
4+ years expGovSignals is shaping the future of government contracting with AI-driven solutions. The Deployment Strategist will serve as a trusted advisor for enterprise accounts, managing the customer journey from onboarding to expansion and ensuring maximum value from the platform while identifying growth opportunities.
Artificial Intelligence (AI)Enterprise SoftwareGovTech
Responsibilities
Own the end-to-end onboarding experience for enterprise accounts, from kickoff through go-live
Conduct discovery sessions to map customer workflows, pain points, and success criteria
Build and execute tailored deployment plans that accelerate time-to-value
Coordinate cross-functional resources (product, engineering, support) to remove blockers
Design and deliver training programs for diverse user personas (capture managers, BD teams, proposal writers, executives)
Create account-specific playbooks, guides, and best practices documentation
Build champions within customer organizations who can drive internal adoption
Run recurring office hours and enablement sessions to reinforce platform mastery
Serve as a trusted advisor to customer leadership on government contracting strategy and platform optimization
Identify process gaps and recommend workflow improvements that increase win rates and efficiency
Translate customer feedback into actionable insights for product and engineering teams
Stay current on government contracting trends, regulations, and competitive dynamics to inform customer strategy
Map customer organizations to identify whitespace and expansion opportunities across teams, divisions, and use cases
Partner with Sales to build and execute account growth plans
Surface upsell and cross-sell opportunities based on customer usage patterns and strategic initiatives
Drive renewals by ensuring customers achieve measurable ROI
Maintain detailed account plans, health scores, and engagement records
Build repeatable playbooks and processes that scale deployment best practices across the customer base
Identify patterns across accounts that inform product roadmap and go-to-market strategy
Contribute to the development of customer success infrastructure as the team scales
Qualification
Required
4+ years of experience in Customer Success, Professional Services, Solutions Architect, or Account Management at a high-growth B2B SaaS company
Startup experience required, you know how to build from scratch, move fast, and thrive without a playbook
Demonstrated ability to manage complex enterprise accounts with multiple stakeholders and long sales cycles
Strong process orientation with experience mapping customer workflows and translating them into adoption strategies
Excellent communication and presentation skills—comfortable in the room with VPs and C-suite executives
Analytical mindset with the ability to use data to identify risks, opportunities, and trends
Experience with CRM and customer success tools
Bias toward action, high ownership, and comfort with ambiguity
Track record of driving measurable customer outcomes (adoption, retention, expansion)
Preferred
Government contracting knowledge or GovTech experience is a strong plus
Benefits
Meaningful equity in a well-funded, fast growing startup
Access to premium benefits, including medical, dental, vision, and unlimited PTO
Company
GovSignals
The first AI platform to automate the full process of finding and bidding on government funding.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$5.5MKey Investors
Unusual Ventures
2024-09-24Seed· $5.5M
Recent News
Washington Technology
2025-04-08
Company data provided by crunchbase