Fidelity Bank · 5 hours ago
VP, Managing Director- 401K Relationship Manager
Covington, KY
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expFidelity Bank is a prominent financial institution, and they are seeking a Vice President, Managing Director- 401K Relationship Manager. This role involves building and maintaining client relationships, managing a diverse product mix, and ensuring client satisfaction through proactive engagement and strategic planning.
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Responsibilities
Engages key decision makers and advisors/consultants frequently to develop a deeper understanding of client needs and opportunities
Monitors trends impacting client satisfaction within own book of business. Summarizes and communicates to others as needed; develops a response plan to maintain or improve client satisfaction
Maintains proactive awareness of changes in the client's business, their competition, industry, and marketplace, through proactive solicitation and/or research, in order to influence and impact client satisfaction within a book of business
Responsible for external business planning and service reviews to be sure we understand client's goals and objectives. Appropriately position products and services that will help the client achieve their overall benefits goals
Works with consultants on inbound inquiries, plan sponsor presentations, plan design, product, technology, customer concerns, fund changes, revenue requirements, pricing negotiations, Fidelity thought leadership, plan analytics, etc
Frequently works with consultants as appropriate to prepare for client meetings and follows up on Fidelity commitments post client meetings
In partnership with Consultant Relations, builds productive long-term relationships with consultants and/or advisors
Develops and maintains collaborative relationships across a broad spectrum of business partners to drive operational accuracy, efficiency and problem resolution. Leads internal team in problem resolution
Develops a comprehensive, customer-centric relationship management strategy and business plan for each client in your book of business
Manages a diverse multi-product mix including: Defined Contribution, Health Savings Accounts, Health and Welfare, Defined Benefits, Stock Plan Services, Student Debt and Workplace Giving
Differentiates Fidelity's benefits approach against competitive benefit solutions
Proactively evaluates client pricing and fees for appropriateness using all available pricing levers and client dynamics
Is responsible for collaborating with your extended service teams to provide information on fiduciary duties, participant communication and education strategies as required to support book of business
Advocates for the client within the boundaries of sound financial judgment and long term Fidelity interests
Makes decisions based on long-term view of trends, issues and business implications and cross-Fidelity impacts
Provides analysis and advice to resolve the needs of internal/external customers
Handles difficult client interactions and solves multi-dimensional book of business/client challenges. Solves issues and leads escalations appropriately
Excellent presentation, influence and negotiation skills, as well as strong organizational, time management and executive presence capabilities will be needed to excel in this position
Qualification
Required
We require associates in this role to acquire a Series 7 and 63 within the first 3 months of acquiring the position
Excellent presentation, influence and negotiation skills, as well as strong organizational, time management and executive presence capabilities will be needed to excel in this position
Preferred
We prefer associates to have 8+ years of Relationship Management or Client Service experience; preferably within the Retirement/401k industry
Experience with Health and Welfare, Defined Benefits and Stock Plan Services is also helpful, but not mandatory
Company
Fidelity Bank
Fidelity Bank is a commercial bank providing services financial sercvices.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-12-17Acquired
2014-09-01Private Equity
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