Chase · 7 hours ago
Content Designer Senior Associate
450 W 33rd St, New York, NY, 10001, US
Full-time
Onsite
Mid Level
$104K/yr - $145K/yr
3+ years expChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. As a Content Design Senior Associate in Consumer Bank Acquisitions, you will play an important role in shaping customer experiences through content and building customer confidence across products and services.
BankingFinancial Services
Responsibilities
Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectives
Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience
Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement
Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences
Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences
Ideate, discover, prototype, build and iterate to validate customer problems and deliver customer-centric solutions
Participate in customer research to understand customer needs and behaviors to see how your solutions work for users, with the support and guidance of Experience Researchers
Deliver content components (UI language, product education, etc.) and lead content governance and approvals process
Present work, articulate strategy and impact of content decisions to senior leadership
Use and actively contribute to content systems (standards, voice and tone, messaging, and accessibility libraries)
Qualification
Required
3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms
Experience in creating content architectures, storytelling, and clear and concise writing
Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content
Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement
Proficient technical literacy in content platforms and understanding their impact on user experience
Adaptive learner in new financial services products and offerings
Comfort with the organizational navigation required for content compliance, including legal and accessibility reviews
Ability to self-direct both planning work, and executing at expected levels of quality
Comfortable and confident when presenting to cross-functional stakeholders
Preferred
Experience working on customer facing products or ecommerce/marketing experiences
Knowledge or experience shaping customer-facing AI experiences
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
Small Business Trends
2026-01-18
2026-01-13
Company data provided by crunchbase