USAA · 1 day ago
Auto Appraiser - Photo
Phoenix Metro, AZ Home
Full-time
Onsite
Entry Level
$58K/yr - $104K/yr
1+ years expUSAA is dedicated to empowering the military community and their families through exceptional service and financial products. The Auto Appraiser will investigate, evaluate, and appraise vehicle damage claims to ensure compliance with state laws and deliver exceptional member service.
BankingFinancial ServicesInsuranceVenture Capital
No H1B
Responsibilities
With the use of digital tools, evaluate and appraise simple and moderately complex auto physical damage claims in accordance with the terms and conditions of the contract, corporate guidelines, and state laws and regulations
Investigate claim damages including communicating with the insured, internal claims adjusters, and third parties/vendors. May require face-to-face interactions with members and third parties
Review facts of loss and vehicle damage to determine if subrogation opportunities exist and ensures all supporting physical damage documentation is in the claim
Demonstrate intermediate knowledge of P&C insurance industry products, services, contracts, and internal processes/systems/procedures to ensure compliance with laws, regulations, and policy provisions
Review claims/suppliers for fraud indicators and refers to Special Investigations Unit for handling, if applicable
Maintain accurate and current claim file documentation throughout the claims process for moderate to complex claims
Maintain high standards of productivity through effective desk management, timely follow-ups, and accurate mapping of repair plan and timeline for repair in support of fast and accurate claim adjudication
Responsible for reviewing additional damages received from repair facilities to either complete a supplement or triage to field provider method of inspection
Proactively provide policyholders with information regarding their coverage, repair estimate or total loss valuation, and claims/repair process, while setting appropriate expectations
Support workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. May be assigned CAT deployment travel with minimal notice during designated CATs
Work various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Qualification
Required
High School Diploma or General Equivalency Diploma
1 year of auto appraising experience
Progressive knowledge of P&C insurance policy contracts and coverages, auto parts distribution process and claim appraisal process and procedures
Working knowledge of estimating losses using CCC or similar estimating platforms
Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts
May require the ability to operate a company vehicle within assigned territory
May require the ability to reach, handle, squat, bend, climb, and keen as needed to complete inspections of damaged vehicles
May require the ability to work outdoors in inclement weather conditions; May be exposed to working in body shop and/or salvage yard environments
May be required to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license
Benefits
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Company
USAA
USAA is a financial services company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Julie McPeak
SVP, General Counsel Insurance
Waqas Durrani
Senior Vice President, General Counsel - Enterprise Shared Services
Recent News
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