NEOGOV · 1 day ago
Human Resources Customer Service Representative 6-E8
United States
Full-time
Remote
Entry, Mid Level
$46K/yr - $63K/yr
1+ years expNEOGOV is seeking a Human Resources Customer Service Representative to support State of Michigan employees with payroll, benefits, and HR-related inquiries. The role involves providing assistance in a contact center environment, utilizing knowledge base and software to manage customer interactions effectively.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
U.S. Citizen Only
Responsibilities
Provides support to State of Michigan employees for a wide variety of payroll, benefit and human resource related transactions and calls in a contact center environment using knowledge base and contact center software
Qualification
Required
Customer service experience, ideally in a contact center environment
A background in human resource or benefit transactions utilizing contact center software to manage customer inquiries and cases
Excellent written and verbal communication skills
Education acquired through completion of high school
Experience in a customer contact center or a customer service position with focus on customer account data, updating online files, responding to and/or resolving customer inquiries in person or via electronic mail, phone, or paper
Experience processing benefit enrollment changes, processing payroll documents, or processing verification of employment requests for employees
Experience working in a call/contact center
Experience working in a fast-paced position that requires the ability to multi-task and re-prioritize work assignments
Internet connection that can maintain a download speed of 25 Mbps and upload speed of 5 Mbps
Benefits
Health, mental health, dental, vision, and life insurance coverage for the whole family.
No-cost life insurance at double your annual salary, paying up to $200,000.
No-cost vision insurance.
Disability coverage providing extended benefits and partial pay.
Supplemental pay and insurance during some military leaves.
15 to 35 paid personal days per year.
13 paid sick days per year.
12 weeks of paid parental leave after a birth or adoption.
Up to 14 paid holidays per year including New Year’s and Christmas Eve, Memorial and Labor Day, Thanksgiving, Veterans Day, and Juneteenth.
Up to 1 paid day of school and community leave annually.
401(k) and 457 enrollments offered to new hires with multiple investment options.
4% automatic contribution by the state for 401(k) plans.
Up to a 5% match for additional 401(k) account contributions.
State contributions fully vest after 4 years.
Funds may be rolled in from previous retirement accounts.
Alternate/Remote-Work Schedules for some positions.
Bonus and Longevity Pay Programs.
Tax-Advantaged Parking and Health Savings Accounts.
Public Service Loan Forgiveness Program Eligible Employer.
Tuition Reimbursement Program.
Professional Development.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase