Red Rock Behavioral Health Services · 5 hours ago
IT Support Technician
Oklahoma City, OK, US
Full-time
Onsite
Entry Level
2+ years expRed Rock Behavioral Health Services is seeking an IT Support Technician to provide help desk support and preventive maintenance activities on PCs, networks, and telecom systems. The role involves responding to technical support requests, troubleshooting issues, and assisting in the installation and maintenance of hardware and software systems.
Health CareMental HealthNon ProfitRecreation
Responsibilities
Responds to telephone calls, emails and personnel requests for technical support
Provides support to end users on a variety of issues
Provides first level technical support and troubleshooting to end users
Assists users with questions or problems
Identifies, researches, and resolves technical problems
Documents, tracks and monitors problems to ensure a timely resolution
Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected as directed by the IT Support Manager
Implements policies and procedures regarding how problems are escalated to the next level of technical support
Assists in the installation, maintenance, and general support of hardware and software systems
Documents, maintains, upgrades or replaces hardware and software systems, including maintaining inventory of hardware and software systems
Participates in projects as directed by IT Support Manager
Participates in and conducts technical training programs, if needed
Implements the deployment, maintenance, support and upgrades of desktop PCs, PC operating systems and applications, hardware and local/network printers
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
Travels as necessary to sites to install PCs and other hardware
Installs, troubleshoots, repairs and maintains telecommunications equipment and cabling systems for data, security video, and phone
Supports and maintains user account information including rights, security and systems groups Coordinates special projects as requested by supervisor to assure timely and successful implantation of hardware, software and customer training
Communicates with vendors of electronic equipment. Conducts product research and recommends feasible updates/repairs/replacements in accordance with existing market and agency needs
Attends staff meetings, workshops and seminars to learn Agency policy, rules, regulations and procedures; participates in ongoing in-service training as well as pertinent external training
Assists in the development and implementation of programmatic goals and objectives
Assists in compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations
Maintains core competencies in relation to working with co-occurring disorders through continuing education and implementing skills into all aspects of treatment
Supports and assists with the facilitation of Care Plans for consumers within the Red Rock Health Team
Performs other duties as required
Qualification
Required
High School Diploma or equivalent
Two years help desk experience
Ability to plan, organize and conceptualize training methods and needs for each user and provide computer training to customers
Ability to work in pressure situations to meet required deadlines; flexibility in work schedule
Ability to work in an environment where a wide degree of creativity and latitude are expected
Technical writing skills and ability to train all levels of users
Must be able to manage and schedule multiple projects on ongoing basis with ability to prioritize and work independently and as a team member
Knowledge of PC hardware and software, word processing systems, information and data processing systems, database management systems, personal computer networking and communication and basic programming logic and techniques
Excellent verbal communication skills, including assisting and training non-technical personnel in software and hardware procedures and utilization
Preferred
Relevant Associate or Bachelor's degree or Technical Training program
Four years help desk experience
AIX Unix
Community Mental Health (CMHC) or Management Information System (MIS) degree
Microsoft Certified Engineer
Knowledge of LAN/WAN protocols relating to PC connectivity in a Windows Active Directory/Unix environment
Commitment to the mission of Red Rock BHS
Benefits
We pay a generous portion of your Health Insurance
Low-cost Dental and Vision Insurance
Retirement Plan with employer contributions equal to 5% of annual salary
Student Loan Repayment Options
No Cost Employee Assistance Plan
3 Weeks Paid Time-Off (increases annually between years 2-10)
9 Paid Holidays
1 Floating Holiday to use at your discretion.
4 Rest and Relaxation Days
3 days of Education Leave
4 hours of Volunteer Leave
Eligible for Pay Increases and Bonuses Annually
Employer Paid Long-Term Disability and Life Insurance
Company
Red Rock Behavioral Health Services
Red Rock Behavioral Health Services is a not‐for‐profit community mental health center that provides behavioral health services.
501-1000 employees
H1B Sponsorship
Red Rock Behavioral Health Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
Funding
Current Stage
Late StageLeadership Team
Verna Foust
Chief Executive Officer
Stephanie Joshi
Chief Human Resources Officer
Company data provided by crunchbase