Think Whole Person Healthcare Aksarben · 1 week ago
Patient Access Representative, Part-Time
Omaha, NE
Part-time
Onsite
Entry Level
1+ years expThink Whole Person Healthcare Aksarben is dedicated to enhancing patient experiences through collaborative efforts. The Patient Access Representative serves as the first point of contact for patients, managing the check-in process, coordinating appointments, and ensuring accurate patient information handling.
Health CarePharmaceuticalPrimary and Urgent Care
Responsibilities
Welcome and engage patients on assigned floors, delivering excellent customer service in all interactions
Scan insurance cards and appropriate documentation (i.e. photo I.D. and prescription cards) and collect copay, self-pay, and outstanding balances
Assist and educate patients on pre-registration and intake processes, reducing manual components required by staff wherever possible
Ensure patients are accurately checked-in for appointment using appropriate systems and direct patients to appointment as needed
Verify/update patient demographic, insurance, and other necessary information to ensure accuracy and consistency across all systems and applications
Acquire signature for patient release and schedule future appointments in appropriate systems
Address patient issues, questions, and/or complaints, documenting and escalating, as appropriate
Collaborate with interdisciplinary teams at Think to ensure an excellent patient experience
Qualification
Required
Highschool Diploma/GED Required
A minimum of one (1) year of customer service experience required
Basic knowledge of medical insurance processes and workflows
Knowledge of HIPAA and privacy rules
Skill at communicating in a professional manner, both verbally and in writing
Skill in using a computer and a variety of software, including, Word and Outlook
Skill in attention to detail and accuracy
Ability to communicate effectively, both verbally and in writing
Ability to deliver excellent customer service and patient education
Ability to work independently and in a team environment
Ability to be a good representative of Think
Must be able to sit/stand 80% or longer of a workday
Must be able to walk 20% of a workday
Requires ability to lift up to 25 pounds without assistance
Requires employee to bend, squat, kneel and reach above shoulder level occasionally and twist occasionally
Requires repetitive use of hands for simple grasping, fine manipulation, computer use
Requires sensory skills (speech, vision, touch, and hearing) corrected to near normal range
Preferred
One (1) year medical receptionist experience preferred
Company
Think Whole Person Healthcare Aksarben
Think is the primary care, physician-led, and patient-centered clinic that is working to elevate the nation’s awareness of accountable care.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jason Doll
Chief Operating Officer
Recent News
2023-12-26
Company data provided by crunchbase