Responsible Gaming Support Advisor jobs in United States
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bet365 · 15 hours ago

Responsible Gaming Support Advisor

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$24.41/hr - $24.41/hr

bet365 is one of the world's leading online gambling companies, dedicated to promoting responsible gambling practices. As a Responsible Gaming Support Advisor, you will deliver exceptional service while adhering to the Company’s Responsible Gaming policies, ensuring a positive experience for customers.

GamblingLeisure

Responsibilities

Engaging with customers via email, Live Chat, and telephone to provide support and guidance
Proactively providing tailored support to customers exhibiting signs of gaming-related harm
Taking full ownership of customer inquiries, using internal tools to manage cases from first contact to resolution
Addressing a wide range of Responsible Gaming queries and complaints with empathy and professionalism
Collaborating effectively with internal departments to ensure the swift resolution of customer issues
Promoting safer gaming practices and tools during customer interactions
Escalating complex cases to senior team members or specialist departments in line with established procedures
Maintaining a thorough and current knowledge of all Responsible Gaming policies, procedures, and relevant licensing requirements

Qualification

Customer-centric mindsetEmotional resilienceExceptional communication skillsAttention to detailEmpathetic approach

Required

Exceptional communication skills, with the ability to listen empathetically and convey information clearly, both verbally and in writing
A customer-centric mindset, with a genuine motivation to understand customer needs and find effective solutions
The ability to manage multiple tasks efficiently with a high level of accuracy and attention to detail
The ability to remain composed and effectively de-escalate sensitive situations, demonstrating strong emotional resilience
Applying a consistently empathetic approach to understand customer needs and provide compassionate support

Company

bet365

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Bet365 is an online gambling company that offers comprehensive in-play services for its clients.
dateFounded in 2001
location
Stoke-on-trent, Stoke-on-Trent, GBR
people-size5001-10000 employees
web-link
http://www.bet365.com

Funding

Current Stage
Late Stage

Leadership Team

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Stefano Nova
Chief Executive Officer - Marketing Malta
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Recent News

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Company data provided by crunchbase