Quality Choice Solutions · 5 hours ago
Technical Support Technician
Austin, TX
Contract
Onsite
New Grad, Entry Level
$20/hr - $22/hrQuality Choice Solutions is seeking a Technical Support Technician to provide back-end support for their Client Safety Incident Management System. The role involves routine administrative functions, user administration, workflow management, and quality control troubleshooting.
Staffing & Recruiting
Hiring Manager
Aman Singh Chauhan, MBA
Responsibilities
Provide back-end support for Client Safety Incident Management System (Cority)
Perform routine administrative functions
Assist with user administration
Review and create workflows
Perform frequent quality control and troubleshooting
Qualification
Required
Experience providing back-end support for enterprise technology systems, including quality control, user administration, workflow review and creation, and troubleshooting
Experience in using report-writing tools to engage with back-end databases and provide meaningful data to users of the system
Experience in creating job aids and user/admin documentation for users of an enterprise technology system
Experience in using the Cority GX2 platform specifically
Experience providing advanced and escalated technology service support
Experience with Microsoft Office 365
Provide professional technical customer service to users
Company
Quality Choice Solutions
Quality Choice Solutions (QCS) is a specialized staffing partner built by professionals who’ve led from the inside.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase