Ntiva, Inc. · 5 hours ago
System Engineer
United States
Full-time
Remote
Mid, Senior Level
$75K/yr - $100K/yr
5+ years expNtiva, Inc. is a Managed Services Provider dedicated to helping clients thrive through strategic guidance and proactive support. As a Systems Engineer, you will serve as the highest level of technical escalation within the Advanced Technical Support department, responding to escalated tickets and ensuring adherence to established processes.
Information ServicesInformation Technology
No H1B
Responsibilities
Response and coordinated resolution of escalated priority 1 and priority 2 reactive (break/fix) tickets
Investigation and remediation of Problem Management tickets
Provide feedback and mentoring to techs on ticket resolutions
Author best practice documentation
Completion of Remote Operations team projects
Ensures adherence to established policies, processes, and procedures
Perform scheduled tasks outlined in client Agreement
Work with client to schedule client maintenance window
Communicate with client before and after maintenance windows
Report on success or issues encountered during tasks
Perform remediation tasks covered under agreement unless an escalation is needed
Document any new changes to the client environment
Document any reoccurring roadblocks in procedures and the workaround
Perform validation checks on said systems post patching to ensure system stabilization
Notify and request T&M approval for any out-of-scope remediation, work needed, or security vulnerabilities
Update tasks on a per-ticket basis
Develop new methods to automate tasks
Maximize Monitoring Platform (CW-Automate) in monitoring endpoints
Work with Operation teams in maintaining company technology standards
Qualification
Required
Associate's degree in computer science, Information Systems, Engineering or other related discipline
5+ years Help Desk or Field Operations in an MSP (Managed Service Provider) environment
Must have hands on, real job experience with the following: Cloud technologies: Office 365, Azure, Intune
Must have hands on, real job experience with the following: Firewalls: Meraki, Watchguard
Must have hands on, real job experience with the following: Virtualization: Hyper-V, VMware
Must have hands on, real job experience with the following: Backups: Datto, Veeam
Must have hands on, real job experience with the following: Active Directory, DNS, DHCP
Service and troubleshoot end user issues (computer hardware, OS, software related)
Superior people skills
Ability to communicate and cooperate with various departments in order to obtain information needed
Ability to work under pressure, while maintaining a tactful and professional demeanor
Intermediate to advanced level of Microsoft Platforms
Strong problem-solving capabilities
Citrix CCA, VMware VCP, Network+ or Cisco CCNA, Microsoft MCP or Higher, Microsoft 365 Certified: Fundamentals or Higher
Ability to communicate professionally, in English, both written and orally
Ability to write business correspondence and process procedures
Ability to effectively present information and respond to questions from groups of managers, clients, and the general public
Preferred
Candidates with proximity to one of our Centers of Excellence are preferred (Lombard, IL; McLean, VA; Shreveport, LA; Overland Park, KS)
ConnectWise Manage experience
Certifications: Citrix CCA, VMware VCP, Network+ or Cisco CCNA, Microsoft MCP or Higher, Microsoft 365 Certified: Fundamentals or Higher
Benefits
Medical, Dental and Vision coverage for employee and family
401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
Group Term Life and Accidental Death and Dismemberment coverage (company provided)
Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
Health Savings Account (HSA) Options / PPO Options
Employee Assistance Program
Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
Education Reimbursement Program
Generous Employee Referral Program - cash bonus for successful referrals!
Dynamic Recognition and Rewards
Clear Promotion and Advancement Tracks
Work with Industry-Leading Talent
Company
Ntiva, Inc.
At Ntiva, growing people (our employees, partners, and clients) is our mission.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-01-27Acquired
2016-10-01Private Equity
Leadership Team
Steven Freidkin
CEO
Tom Tighe
Chief Revenue Officer
Recent News
Company data provided by crunchbase