Dexian · 5 hours ago
IT Help Desk - Remote
United States
Contract
Remote
Entry Level
$20/hr - $22/hr
1+ years expDexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. They are seeking an IT Help Desk professional responsible for providing first level support and troubleshooting for various hardware and software issues faced by restaurant teams.
ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency
Hiring Manager
Sandeep Gadhave
Responsibilities
Call center atmosphere. Responsible for taking calls during full shift
Analyze and resolve hardware, software and operational issues within our service level agreements
Maintain a basic understanding of operational procedures
Log all incidents into an Incident Management System with clear, concise language
Work in an efficient/fast-paced environment to meet or exceed team and individual service targets
Achieve an on target or above rating on quality, service, and productivity metrics
Follow proper escalation path when necessary to resolve issues
Work a flexible schedule that may include days, night, weekends, to meet support and staffing needs
Provide stellar customer service to our customers, treating every call with respect and positive energy
Collaborate with other Service Desk analysts to troubleshoot and resolve complex issues
Participate in all individual and group training initiatives required to work at least one weekend day
Qualification
Required
Good organizational, oral/written communication, and problem solving skills
Good understanding of computer concepts (PC Fundamentals/Operating Systems)
Ability to type 40 words per minute
Minimum of 1 year previous help desk/call center experience is desired
Preferred
Some college preferred
Spanish fluency is desired
Basic understanding of restaurant operations is desired
Company
Dexian
Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.
1001-5000 employees
H1B Sponsorship
Dexian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (65)
Funding
Current Stage
Late StageLeadership Team
Mahfuz Ahmed
Chairman of the Board
Vikram Motiani
Managing Director
Recent News
2025-11-19
Company data provided by crunchbase