AscellaHealth · 1 day ago
Relationship Account Manager - PBM
Berwyn, PA
Full-time
Hybrid
Senior Level
5+ years expAscellaHealth is a leading global specialty pharmacy and healthcare services organization, seeking a Relationship Account Manager. This role is responsible for cultivating new relationships and managing existing accounts within a pharmacy benefit management (PBM) environment, focusing on client retention, solution selling, and cross-functional collaboration.
Health CareHospital
Responsibilities
Client Relationship Management: Cultivate strong relationships with both new and existing clients to drive satisfaction, loyalty, and business growth. Serve as the strategic partner and advisor for assigned accounts
Retention & Renewal: Own responsibility for client retention, satisfaction, and renewal. Proactively identify and mitigate risks while positioning the organization's value to secure long-term partnerships
Solution Selling: Apply a consultative, solution-based approach to understand client needs, identify gaps, and recommend innovative service solutions aligned with strategic goals. Applies a client pull-through promotional strategy that aims to increase the demand for a product's Rx claims as well as AscellaHealth services
New Client Installations: Lead onboarding and implementation of new clients, ensuring accurate benefit configuration, seamless operational setup, and successful go-live execution. Ensures seamless transition to our services
Quarterly Business Reviews (QBRs): Prepare and deliver comprehensive QBRs, providing insight into key performance metrics, financial trends, rebate performance, and improvement opportunities
Analytics & Strategy: Analyze utilization, cost, and performance trends to identify actionable insights. Use data to track progress against P&L targets and shape new offerings that address client pain points
P&L Oversight: Monitor account-level financial performance, contributing to profitability management, forecasting, and strategic decision-making
Documentation & Compliance: Maintain thorough documentation of client program details, communications, and decisions to ensure delivery of all contractual obligations, service levels, and performance guarantees
Product Development Support: Collaborate with internal teams to design or enhance offerings based on emerging client needs and market dynamics
Cross-Functional Collaboration: Partner with internal departments, including clinical, operations, rebate, finance, IT, and legal, to ensure seamless service delivery and alignment with client expectations
Issue Resolution: Regularly interfaces with the client to collect information relating to any issues. Lead the resolution of client issues with urgency and professionalism, coordinating with internal stakeholders to drive root cause analysis and long-term solutions. Follows up on all matters reported to ensure client satisfaction
Client Advocacy: Act as the voice of the client within the organization to ensure their priorities are represented and addressed effectively. Make recommendations for improvements to meet customers' expectations
Renewals & Upsell: Lead the end-to-end renewal process while identifying opportunities to expand scope through new products and services
Perform other related duties as assigned or as necessary; demonstrate flexibility and adaptability in work schedules/and work assignments driven by departmental and organizational needs
Qualification
Required
A bachelor's degree in a business-related or similar field of study is required
5 or more years of progressive experience in account management, client services, or strategic partnerships in healthcare, in a PBM, or specialty pharmacy environment
Experience leading new client implementations and delivering executive-level Quarterly Business Reviews (QBRs)
Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including with executive and C-level stakeholders
Excellent negotiation skills
Natural relationship builder with integrity, reliability, and maturity
Proven success in client retention, contract renewals, and expanding account value through solution-based selling
Strong analytical and strategic thinking skills, with the ability to interpret data, identify trends, and support financial and performance-driven decisions
Exceptional project management skills with the ability to manage multiple priorities simultaneously while maintaining attention to detail and meeting deadlines
Self-motivated, highly organized, and able to work independently in a fast-paced, performance-driven environment
Excellent interpersonal skills with a professional presence, integrity, and a commitment to confidentiality and client service excellence
Proficiency in Microsoft Office Suite and CRM tools (e.g., Salesforce)
Ability to travel up to 25 % for work
Preferred
A master's or MBA degree
Strong knowledge of PBM operations
Experience with healthcare analytics platforms
Company
AscellaHealth
AscellaHealth excels in specialized pharmaceutical and healthcare services globally.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dea Belazi
CEO & Co-founder
Recent News
Company data provided by crunchbase