Elkmont Estimates · 3 hours ago
Claims Closure Specialist
United States
Contract
Remote
Mid Level
3+ years expElkmont Estimates is seeking a Claims Closure Specialist to act as a liaison between estimators and claims adjusters. The role involves discussing estimated scopes of work, tracking payments, and escalating claims when necessary, all while working remotely.
Insurance
Hiring Manager
Jeffrey Diem
Responsibilities
Intake projects as written by Elkmont Estimates’ estimators into the Company’s file tracking system and update notes regularly
Confidently discuss the estimated scope of work with the assigned adjuster with the goal of closing the claim for as close to the estimated scope as possible for our client
Discussing details of adjuster discussions with our Clients as necessary to receive their approvals as necessary
Use your best judgment and ask clarifying questions as necessary when communicating with adjusters about projects. You may need to communicate with the Elkmont Estimates Owner, General Manager, or Estimators for some clarifying questions
Help create and update the job process documentation to standardize our process. Technologies may include, but are not limited to LEVLR, Monday.com, Elkmont Client Portal, Microsoft Word, and Microsoft Excel
Track projects within our file tracking systems and make updates as required
Track and respond to Information provided electronically from a variety of different sources based upon the needs of our clients
Create detailed replies to the adjuster or TPA as required defending the scope of work and/or justifying how the estimate or invoice was created. This may require additional involvement of the Estimator, General Manager, or Owner
Communicate with clients as necessary via phone, text, or email
Update and maintain client records and tracking in our project management system
Provide a timely response to questions from General Manager about projects as assigned
Qualification
Required
Minimum high school diploma or equivalent qualification
A minimum of 3-years' experience working directly with adjusters for the purposes of claim and estimate scope discussion and claim closure
Proven experience in a similar role of Claims Closure Specialist or related experience in the restoration industry to include dealing with adjusters i.e.: negotiating, arguing, holding your ground, using logic to prove your point and justifying mitigation, reconstruction, contents, mold, and fire estimates and invoices
Functional understanding of the IICRC S500 and S520 Standards
How to read and interpret an Xactimate estimate
Know how to use associated line items in Xactimate to increase estimates and invoices and maximize payouts
Understanding of residential construction methods, standards, and how buildings come apart and assembled
Excellent communication skills: Ability to communicate firmly, authentically, and honestly while being engaging and approachable
Meticulous and self-motivated individual. Skilled at working independently and exceeding daily expected work output without constant supervision while maintaining focus on team goals and needs
Preferred
Xactimate certifications
Asbestos abatement experience, even at a high level
Residential roofing experience
Knowledge of IRC building codes
Knowledge of the IICRC Standards
Company
Elkmont Estimates
Exclusively serving property restoration contractors, Elkmont Estimates is your fractional Senior Estimator.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase