Akkodis · 5 hours ago
IT Support Technician
Plano, TX
Contract
Hybrid
Entry Level
$21/hr - $24/hr
2+ years expAkkodis is seeking an IT Support Technician to provide top-notch customer-focused support. The role involves troubleshooting issues primarily for Windows 11 and utilizing ServiceNow as a ticketing tool to assist end users.
Information Technology & Services
Hiring Manager
S PRATEEK
Responsibilities
Help users complete provisioning and onboarding technology set-up
Provide application support through remote access tools to resolve internal end-user issues
Top-notch customer-focused support
Utilize ServiceNow as the ticketing tool to track and escalate tickets for end users
Monitor and respond quickly and effectively to calls received by the Client Onboarding team
Interact with end users via soft phone or chat modules to resolve primarily software issues, but may get questions about hardware
Remotely access and support end-user machines to achieve first-call resolution
Utilize Service Now as the ticketing tool to track and escalate tickets for end users
Excellent written and verbal communication skills
Qualification
Required
High School Diploma, GED, equivalent certification, or military experience
At least 1 year of remote help desk support experience
Fluent in English
Mac Integration Basics Certificate or 1 + year of equivalent Mac support experience
Windows 10 Certificate or 1+ years of equivalent Windows OS support experience
High School Diploma or equivalent, IT certifications/specialty
At least 2 years of experience with remote or in-person help desk support for Virtual Machines, PCs, and Macs
1+ year of experience with IT ticketing platforms (ex., ServiceNow)
Excellent written and verbal communication skills
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Additional voluntary benefits
EAP program
Commuter benefits
401K plan
Paid Sick Leave
Holiday pay
Company
Akkodis
Akkodis provides digital engineering solutions for sustainable and innovative industries.
10001+ employees
H1B Sponsorship
Akkodis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (141)
2024 (121)
2023 (67)
Funding
Current Stage
Late StageLeadership Team
Lane Greever
Chief Operating Officer (COO), Americas
Kishore Raj
Vice President & Partner: Technology and Engineering Consulting and Services
Recent News
2025-11-10
Canada NewsWire
2025-11-06
Company data provided by crunchbase