Blue Rose Limited · 12 hours ago
IT Service Delivery Manager - Operations Support
Greensboro, NC
Contract
Onsite
Senior Level
$60/hr - $65/hr
5+ years expBlueRose Technologies is seeking an IT Service Delivery Manager to lead operations support for Siemens MOM/Opcenter applications. The role involves managing incident/problem/change/release processes, driving continuous improvement initiatives, and ensuring reliable technology support for manufacturing performance.
Property DevelopmentProperty ManagementReal Estate
Responsibilities
Serve as the primary IT contact for plant operations on MOM/Opcenter; align service priorities to production schedules and business SLAs/OLAs
Own and mature Incident, Request, Problem, Change, and Release processes; maintain performance against MTTR, first time fix, backlog health, and change success rate
Lead major incident command, root cause analysis, corrective actions, and executive communication; ensure lessons learned are institutionalized
Plan, schedule, and execute configuration updates, patches, and releases for MOM/Opcenter and key integrations
Collaborate with application vendors and internal engineering to capture requirements, validate solutions, and deliver secure, compliant deployments
Explain architecture and change impacts to non‑technical stakeholders in clear business terms
Establish a reporting framework (weekly operations, monthly service reviews) detailing incidents, root‑cause themes, availability, capacity, change/release outcomes, user satisfaction, and cost‑to‑serve
Present concise, business‑relevant updates to plant leadership and executives; ensure transparency of risk, remediation plans, and delivered value
Lead Kaizen initiatives to improve reliability, efficiency, and user experience; foster team‑wide participation and share best practices
Develop improvement proposals with quantified benefits (e.g., downtime reduction, throughput/quality gains, ticket volume decrease, cost avoidance) and track realized outcomes versus targets
Standardize policies/SOPs while ensuring compliance with standards and regulations
Lead and coach the operations support team; set vision, objectives, and development plans; mentor for performance and career growth
Build a collaborative, ethical culture that promotes accountability, continuous learning, and high morale; ensure compliance with company policies and applicable regulations
Maintain strong relationships with operations, quality, maintenance, engineering, and production planning; ensure responsive, solution‑oriented service
Identify opportunities to expand business value through automation, data visibility, and process optimization; align initiatives to operational goals
Qualification
Required
5+ years in IT operations/service management, including on-site manufacturing support and application management for MOM/MES or relevant domain
Demonstrated leadership of teams delivering technical support and service improvements in a manufacturing environment
Strong analytical and problem-solving skills; proven ability to drive root-cause and preventative actions
Excellent communication & reporting skills—ability to communicate clearly to management, users, and peers
Proficiency with ticket systems and Microsoft Office; familiarity with web-based business tools
Hands-on or solid understanding of application development methodologies and DevOps practices supporting reliable releases
Large/remote team leadership; ability to follow/enforce processes and security guidelines, and communicate them effectively to users
Strong organization and time management; reliable, professional work ethic; commitment to exceptional customer service and prompt ticket resolution
Effective negotiation and expectation management with internal/external stakeholders
Attention to detail and a commitment to delivering high-quality work
Experience working in global/cross-cultural environments
Benefits
401(k)
Dental insurance
Health insurance
Company
Blue Rose Limited
Blue Rose Limited was established in 1989 then known as Blue Rose Florist as a landscaping company.
51-200 employees
H1B Sponsorship
Blue Rose Limited has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase