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McLeod Software · 4 days ago

Account Manager - Software Support

Birmingham, AL

Full-time

Onsite

Mid Level

4+ years exp

McLeod Software is seeking an Account Manager who excels at customer relationships and technical problem-solving. In this role, you will be the primary advocate for customers, ensuring they receive timely support and solutions while collaborating with internal teams.

Software

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Act as the primary point of contact for customer support-related needs

Build and maintain strong, long-term relationships with assigned customers

Own and maintain accurate customer profiles and account details

Partner with internal teams during billing reviews to help resolve billing issues

Monitor support cases and escalate unresolved issues to management as needed

Provide queue coverage during core business hours to ensure consistent customer support

Mentor and train fellow team members, sharing knowledge and best practices

Continuously grow your technical knowledge and skill set, especially related to McLeod Software

Qualification

Technical support experienceMicrosoft Office SuiteDatabase management systemsTransportation industry knowledgeCommunication skillsCustomer-first mindsetOrganizational skills

Required

4+ years of experience providing technical support to end users (hardware and/or software)

Intermediate proficiency with Microsoft Office Suite

Strong communication skills and a customer-first mindset

Ability to manage multiple priorities while staying organized and responsive

Preferred

Working knowledge of the transportation industry

Experience with database management systems

Bachelor's degree

Company

McLeod Software

McLeod Software is a provider of trucking software, transportation dispatch, accounting, operations & brokerage management software.

Founded in 1985

Birmingham, Alabama, USA

501-1000 employees

http://www.mcleodsoftware.com/

H1B Sponsorship

McLeod Software has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2023 (1)

Funding

Current Stage

Late Stage

Leadership Team

Scott Forster

Chief Financial Officer

Ahmed Ebrahim

Vice President, Partner Alliances

Recent News

PR Newswire

McLeod Software Completes Integration of Aurora Driver Ahead of Schedule, Unlocking Autonomous Capacity for Carriers Nationwide

2026-01-16

Highway

Highway Strengthens McLeod Software Integration to Include Real-Time Tracking and Shipment Visibility

2025-11-19

Newswire

Optimal Dynamics Solidifies Position as McLeod Customers' Clear Choice for Network-Wide Decision Automation and Optimization

2025-09-17

Company data provided by crunchbase