KIPP Texas Public Schools · 2 hours ago
Technician, IT Support Services
Houston, TX
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $55K/yrKIPP Texas Public Schools is a free, public charter school network that prepares students for college, career, and beyond. The Technician, IT Support Services is responsible for providing Tier 1 technical support across multiple school and administrative locations, ensuring seamless operation of IT systems and devices.
EducationPrimary EducationSecondary Education
Responsibilities
Provide Tier 1 desktop support to teachers and staff by diagnosing, troubleshooting, and resolving issues with Windows, iOS, and Chrome OS computers & tablets
Diagnose and support other technology devices, including printers, projectors, cellular phones, and classroom technology equipment
Install and troubleshoot software, including client, cloud, and network-based applications
Prepare and deploy new hardware, including imaging, configuration of desktop applications, asset tagging, and initial end-user training
Utilize the ticketing system to receive, prioritize, and respond to support requests
Meet department standards for ticket resolution, response time, and customer satisfaction
Assist in improving desk-side technical support by documenting policies, procedures, and creating knowledge base articles
Conduct asset audits and maintain inventory records
Provide remote support to end-users
Adhere to IT standards, metrics, Service Level Agreements (SLAs), Key Performance Indicators (KPIs), documentation requirements, and communication protocols
Evaluate and interpret the requirements of key business stakeholders and end-users to develop and implement solutions
Resolve IT-related issues, service requests, and problems within established parameters
Provide status updates to users regarding the progress of their service requests and incidents
Build and maintain relationships with school leaders and office staff
Qualification
Required
High School Diploma or GED required
Strong troubleshooting and problem-solving skills for Tier 1 technical service requests
Excellent communication and interpersonal skills, with the ability to convey technical information clearly to non-technical stakeholders
Ability to perform effectively in a dynamic and complex operating environment
Strong organizational skills with the ability to manage multiple priorities and assignments
Familiarity with desktop operating systems including Windows, Mac, and Chrome OS
Experience with Active Directory, Google Admin Console, mobile device management platforms, and asset management systems
Ability to produce clear written documentation and instructional materials
Team-oriented mindset with a strong customer service approach
Detail-oriented with a focus on meeting service expectations
Alignment with KIPP Texas's mission and core values
Preferred
Technical certifications such as A+, Network+, Cisco Certifications, Microsoft Certifications, ITIL, or CompTIA are preferred
An Associate's degree in Electronics, Computer Science, or related field is a plus
Benefits
Comprehensive medical, dental, and vision plans with coverage options for employees and their families.
Competitive vacation and flexible paid time off (PTO) policies.
Paid family leave.
Flexible spending account or high-yield HSA.
Employee assistance programs.
KIPP also offers the following employee-paid benefits: legal plans, LifeLock identity protection, life insurance and disability insurance.
Company
KIPP Texas Public Schools
KIPP Texas is an open-enrollment, public, tuition-free charter school network of 55 schools with more than 29,000 preK-12 students.
Founded in 2018
1001-5000 employees
H1B Sponsorship
KIPP Texas Public Schools has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (4)
2021 (4)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Lily Nhoisaykham
Chief of Staff to Chief Financial Officer
Laura Miguez Howarth
Chief Operating Officer
Recent News
Houston Business Journal
2025-01-22
2024-12-11
2024-04-26
Company data provided by crunchbase