AKA Hotels+Hotel Residences · 1 day ago
Assistant Front Office Manager
Philadelphia, PA
Full-time
Onsite
Mid Level
3+ years expAKA Hotels+Hotel Residences is seeking an Assistant Front Office Manager for their University City location. The role involves overseeing guest registration and service, managing front office operations, and ensuring compliance with brand standards while maintaining high levels of customer satisfaction.
HospitalityHotelTravel Accommodations
Hiring Manager
Alexandria Gonzalez
Responsibilities
Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied
Implement company programs
Prepare forecasts and reports and assist in the development of the room’s budget
Monitor and maintain the front office systems and equipment to ensure their optimum performance
Track guest satisfaction surveys and maximize usage of the guest response tracking system
Utilize labor management tools to schedule and control labor costs
Communicate both verbally and in writing to provide clear direction to staff
Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality Ensure compliance of front office, guest service, and brand standard operating procedures and policies
Ensure all Front Office Quality Standards are complied with and are consistently applied
Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations
Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality
Directly supervises 1-3 employees in the Front Office Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Qualification
Required
Associate's degree (A. A.) or equivalent from two-year college or technical school; or three to five years related experience and/or training; or equivalent combination of education and experience
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Proficient personal computer skills including e-mail, record-keeping, routine database activity, word processing, spreadsheets, etc
Prioritizes tasks, handling multiple tasks/projects simultaneously
Benefits
$500 HIRING BONUS
Company
AKA Hotels+Hotel Residences
Welcome to The World's Most Livable Hotels.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ryan Dougherty
Chief Financial Officer
Elana Friedman
Chief Marketing and Strategy Officer
Recent News
SeekingAlpha
2024-05-21
SeekingAlpha
2024-05-03
Company data provided by crunchbase