Arc'teryx Equipment · 2 hours ago
Product Guide
Burlingame, CA
Part-time
Onsite
New Grad, Entry Level
$23.60/hr - $26.90/hrARC'TERYX is a company dedicated to delivering exceptional outdoor experiences, and they are seeking a Product Guide to enhance guest interactions. The role involves sharing product knowledge, supporting problem-solving, and acting as a brand ambassador both in-store and in the community.
Consumer GoodsManufacturingOutdoorsRetailSporting Goods
Responsibilities
Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
Championing Arc’teryx as a brand ambassador both in-store and in the community
Developing your passions both in and out of the store with the support of the team
Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
Providing feedback on merchandising and in-store experience to help drive sales
Maintaining an open, collaborative relationship with your team and store leadership
Supporting with and participating in various store tasks as assigned by the leadership team
Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)
Qualification
Required
You are passionate about delivering exceptional customer service
You love to have fun at work, and hold yourself accountable to what is required of you
You are self-motivated, and enjoy problem solving
You remain highly flexible and adaptable when faced with ambiguity
You effectively balance autonomy and collaboration
You inspire breakthrough thinking and continuous improvement
You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
Your passion for your work is paralleled by your passion for getting outside and living it
You are available for a minimum of one open, one close and one weekend shift each week
Your availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager
Full Time – 30- 40 hours per week (5 days per week)
Part Time – 10- 30 hours per week (2-4 days a week)
Benefits
Competitive bonus program
Company
Arc'teryx Equipment
Arc’teryx is a Canadian company born in the Coast Mountains, where our passion for the outdoors drives us to push the boundaries of performance and durability.
Founded in 1989
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Stuart Haselden
Chief Executive Officer
Recent News
2025-11-11
Chris Benchetler – Artist, Athlete, Visionary
2025-10-31
Company data provided by crunchbase