Navia Benefit Solutions, Inc. · 1 day ago
Client Services Manager
Moraine, OH
Full-time
Hybrid
Mid, Senior Level
$55K/yr - $65K/yr
3+ years expNavia Benefit Solutions is a people-first benefit administrator focused on enhancing participant and client experiences. The Health & Welfare Client Service Manager I serves as the overall account manager for mid-size and large clients, managing client relationships, expectations, and service delivery while supporting project management initiatives.
ComplianceCustomer ServiceHuman Resources
Responsibilities
Act as the primary owner of day‑to‑day client relationships
Develop a deep understanding of each client’s business needs, requirements, and benefit strategy
Manage client expectations through proactive, transparent communication
Simultaneously manage a diverse portfolio of clients varying in size, scope, and services
Represent Navia at client benefit fairs to educate participants on plan features and benefits
Ensure completion and documentation of all items on each client’s service schedule
Provide timely project updates, deliverables, timelines, and issue‑resolution details
Escalate complex client issues to appropriate internal team members
Support client invoicing by reviewing work‑in‑progress reports and associate time/billing entries
Manage annual benefits open enrollment processes for assigned clients
Lead implementation of new clients and services onto Navia’s platforms
Manage the creation, review, and negotiation of service agreements and renewals
Document and manage client change orders and new work processes
Educate and train clients on system usage; lead system demos and webinars
Provide guidance on plan design, system functionality, and compliance considerations
Train internal associates on client benefit plans, systems, and processes
Identify and implement process improvements to ensure efficient service delivery
Ensure all client documentation is current in internal systems
Qualification
Required
3–5 years of benefits administration or employee benefits industry experience (10 years preferred)
3–5 years of people management experience
Proficiency with benefits systems and/or HRIS
Experience using project management tools
Strong proficiency with Microsoft Office (Word, Excel, PowerPoint)
Excellent communication, relationship-building, and problem-solving skills
Ability to manage multiple clients, projects, and deliverables simultaneously
Benefits
Generous health benefits
Company sponsored wellness benefits
Complimentary Life Insurance and Long-Term Disability Insurance
Paid time off
6 Paid Holidays & 2 Paid Floating Holidays
Work from home and hybrid schedules available!
Company
Navia Benefit Solutions, Inc.
Navia is a national, Health and Wealth benefits provider serving 10,000+ clients across all 50 states.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
TA Associates
2021-01-01Private Equity
Leadership Team
Hilarie Aitken
Founder, Chief Executive Officer, and Partner
S
Stefan Knipp
Chief Growth Officer
Recent News
2025-04-26
Company data provided by crunchbase