Aptino, Inc. · 4 hours ago
CSR / Call Center support / Contact Center / Customer Service / Chat Support / Email & Chat Support / Call Center / calling / IVR / Customer Service Representative
Cary, NC
Contract
Onsite
Entry Level
1+ years expAptino, Inc. is focused on simplifying access to medication and delivering personalized care. The Customer Service Representative plays a crucial role in Pharmacy Operations by handling inbound and outbound calls, scheduling medication deliveries, and ensuring customer satisfaction through effective communication and support.
Bookkeeping and PayrollCyber SecurityRecruitingStaffing Agency
Responsibilities
Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information
Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner
Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. Must be able to show empathy to patients
Run medical claims and update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral
Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request
Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate
Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient’s safety
Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)
Qualification
Required
One year or more of call center experience
Experience working with management information systems to effectively address customer needs
Proficiency in Microsoft applications
Excellent verbal and written communications
Must be able to show empathy when talking to patients
Professional telephone manner
Strong attention to detail
Preferred
High School Diploma or GED with minimum of Associate degree preferred
Customer service experience preferred
Medical office experience / knowledge of medical terminology preferred
Pharmacy experience is a plus, but not required
Medical claims experience is a plus, but not required
Benefits
On site gym.
Holidays off without pay.
Company
Aptino, Inc.
Welcome to Aptino where we combine APTITUDE of talent, skills, and expertise with INNOVATION of continuous change and transformation to deliver the highest quality of total talent strategies and results.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase