Leidos · 9 hours ago
Desktop Engineer
Bethesda, MD
Full-time
Onsite
Entry Level
$52K/yr - $94K/yr
3+ years expLeidos is a prominent organization in the health sector, seeking a Desktop Engineer – Junior to provide desktop support. The role involves assisting in the build, deployment, maintenance, and troubleshooting of desktop systems while delivering high-quality customer service in a secure, enterprise Windows environment.
ComputerGovernmentInformation ServicesInformation TechnologyNational SecuritySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Assist in building, configuring, and maintaining Windows 11 desktop images according to established standards and best practices
Provide day-to-day support for workstations, laptops, printers, and peripherals in a Windows networked environment
Support mobile and handheld devices, including Android and iOS smartphones and tablets
Assist with the deployment of desktop images and applications, including automated deployment tools
Perform basic software testing and validation for new or upgraded applications prior to deployment
Troubleshoot and resolve desktop and application issues, escalating complex problems to senior engineers as needed
Follow documented procedures to assist with application installations, upgrades, and patches
Maintain accurate and up-to-date technical documentation, including system configurations and troubleshooting steps
Assist with Active Directory tasks, including user and computer account management and group membership updates
Support workstation security configurations, including encryption, antivirus, firewall settings, and patching
Participate in desktop virtualization support activities and assist with technology evaluations as assigned
Provide excellent customer service, communicating clearly with users and ensuring timely issue resolution
Maintain service tickets in Service Now, adding information regarding incident details and closing resolved tickets
Qualification
Required
Be local to the DC area, willing to work full time onsite in Bethesda, MD AND be a US Citizen or US Person (Green Card Holder) currently located in the UNITED STATES for the current three of five years with the ability to obtain a Public Trust Clearance
Working knowledge of Windows 11 desktop operating systems
Basic understanding of desktop hardware components, peripherals, and printers
Familiarity with Windows infrastructure/networking concepts, including but not limited to Active Directory, DNS, and DHCP
Understanding of endpoint security fundamentals, such as antivirus software, encryption, and Group Policy concepts
Strong problem-solving and critical-thinking skills with a willingness to learn
Ability to follow procedures, manage multiple tasks, and document work accurately in a high stressed environment
Strong verbal and written communication skills with a customer-focused mindset
A.A. in Computer Science or related field with 3 years of relevant experience OR B.S. in Computer Science or related field with 2 years of relevant experience
CompTIA A+, Network+, or Security+
3 years of experience providing desktop or technical support in an enterprise or corporate environment
Hands-on experience supporting Windows desktops, laptops, and peripherals
Preferred
Experience working in a large organization or government environment is a plus
Microsoft entry-level certifications (MCP or equivalent)
Exposure to macOS support
Familiarity with mobile device management (MDM) solutions
Basic knowledge of Windows Server environments
Prior experience supporting Federal or NIH/HHS environments
Company
Leidos
Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-02-20Post Ipo Debt
2013-09-17IPO
Leadership Team
James Carlini
Chief Technology Officer
Theodore Tanner
Chief Technology Officer
Recent News
MarketScreener
2025-12-16
2025-12-16
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