Human Resource Department Portage County, Ohio · 7 hours ago
Clerical Specialist 4
Ravenna, OH
Full-time
Onsite
Mid, Senior Level
5+ years expThe Human Resource Department of Portage County, Ohio is seeking a Clerical Specialist 4 to provide direct support to administrators, supervisors, staff attorneys, and caseworkers. The role involves producing complex documents, managing inquiries, scheduling appointments, and performing a variety of clerical tasks to ensure efficient operations within the Public Assistance division.
CommunitiesGovernmentNon Profit
Responsibilities
Provide direct support to administrator, supervisors, and caseworkers by operating high-level word processing systems within Microsoft Office to produce complex administrative/technical, legal, and/or medical documents including but not limited to contracts, business correspondence, charts, graphs, spreadsheets, etc
Provide support for Eligibility Specialists by handling all initial inquiries made by clients: answering telephones, checking voice mail and greeting people who enter agency and determine reason for visit/phone call
Provide support on Customer Service queue via Shared Services Line if queue is created
Schedule appointments, interviews and/or hearings. Enter appointments and document in appropriate systems based on division and program
Research mail, send notices as needed, request information from clients, and other similar duties
Prepare and scan documents into the Digital Imaging System. Route documents to appropriate workers and case banks as necessary
Route and log all applications that come into the agency
Make copies and mail all outgoing mail for employees that are working remote. Make copies for PA workers, supervisors, managers, and general public as requested
Assist/advise people applying for SNAP, TANF, Medicaid, PRC, Day Care, etc. Check applications for completeness and research them in appropriate computer systems to ensure correct routing and or assignments
Assist the general public with information about our programs and services
Assist medical service providers by researching directory information in state/local computer system
Perform a variety of clerical tasks, including but not limited to maintaining filing system, preparing correspondence, and opening, sorting, and distributing agency mail. Accurately record data and produce documents using available resources. Check voice mail and return calls, e-mail, fax, assemble application packets, open sort and distribute agency mail, order and distribute office supplies
Enter Data and Journal Notes into Case Management systems
Evaluate requests for NET (non-emergency transportation) services and determine eligibility. Analyze cost effectiveness and determine method of delivery
Utilize reporting tools to review, analyze, and report out statistics on a daily, weekly, and monthly basis
Obtain copies of Court orders needed to maintain the case file
May support other Clerical Specialist 4s in the agency when immediate needs arise
Operate a motor vehicle as needed to perform the essential functions
Perform other related duties as assigned
Qualification
Required
Associate's degree in business or related field preferred required or five years related experience in the business field
Must be able to type 40 w.p.m. and achieve 90% accuracy demonstrated through testing
Must possess a valid Ohio driver's license and maintain continuing eligibility under the existing county driver eligibility standards
Ability to operate computers for data input and retrieval; proficiency in Microsoft Windows, Microsoft Office and web browsers (Internet Explorer and Google Chrome), knowledge of CRIS-E, OIES, SACWIS, ODAPS, OWCMS, SETS, CFIS, MUNIS, MITS, BUY-IN, eGateway, eQuil, CCIDS, OCLQS, Time Force, Agency's Digital Imaging systems and other systems as required by program area responsibility
Incumbent operates equipment such as, but not limited to, the following: personal computer, printer, calculator, multi-functional copier, fax machine and shredder
Company
Human Resource Department Portage County, Ohio
The Portage County Human Resources Department is responsible for managing all personnel functions for the departments under the Board of Commissioners and providing assistance on personnel issues to all elected officials and county departments.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase