Sensera Systems · 19 hours ago
Customer Success Manager
Golden, CO
Full-time
Hybrid
Senior Level
$100K/yr - $120K/yr
5+ years expSensera Systems is seeking a Customer Success Manager to own the post-sales relationship for projects and key accounts. The role focuses on driving customer satisfaction and product adoption while managing the renewal process and ensuring successful onboarding of new projects.
IT InfrastructureSoftwareSolar
Responsibilities
Manage the customer renewal process for your book of business
Oversee the successful onboarding and implementation process for new projects, ensuring a fast ‘time-to-value’
Guide customers through onboarding, adoption, and utilization of our solutions
Proactively monitor customer health metrics (usage data, hardware uptime, etc.) and intervene with targeted success plans for at-risk accounts
Ensure customers are leveraging the full capabilities of the solution to meet their needs
Educate customers on new product features and software releases, articulating business value of the enhancements
Conduct regular business reviews to assess customer satisfaction, and align our solution’s capabilities with evolving customer needs
Develop strong relationships with stakeholders and executive sponsors across the customer’s organization
Collaborate with marketing to develop customer success stories and referrals
Facilitate customer processes such as contract reviews (Ts&Cs) and software and hardware (if rental) renewals
Qualification
Required
Excellent communication skills, verbal and written, presentation, and active listening
Strong problem solving skills: be able to proactively identify challenges and develop creative solutions before they become major issues
Proven track record of achieving high customer retention and satisfaction scores
Relationship builder: Build rapport and trust quickly with end-users and executive stakeholders
5-7 years experience in a client-facing role in a SaaS or technology environment
Benefits
Medical, Dental and Vision available.
Company provides Basic Life, Short-Term and Long-Term disability.
401k with matching.
Paid holidays and PTO.
Eligible for bonus and company stock options.
Company
Sensera Systems
Real-time jobsite intelligence including Solar/Wireless Cloud Cameras
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2023-08-15Series A
Recent News
2026-01-20
Company data provided by crunchbase