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Droisys · 5 hours ago

HRSD Business Systems Analyst

Austin, TX

Contract

Hybrid

Mid, Senior Level

$50/hr - $50/hr

3+ years exp

Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives. The HRSD Business Systems Analyst will support the HR Business team in day-to-day HR Service Delivery operations and act as the primary liaison with the ServiceNow platform team to deliver HRSD features and enhancements aligned with HR policies and compliance.

Artificial Intelligence (AI)ConsultingGamificationMachine LearningMobile AppsNFCSoftware

H1B Sponsor Likely

Hiring Manager

Franklin Daniel (He/Him)

Responsibilities

Serve as the HRSD subject matter expert (SME) for HR Business stakeholders—translate HR process needs into platform requirements and configurations

Triage, analyze, and resolve HRSD issues (cases, requests, tasks) and coordinate root-cause fixes

Manage and optimize HR case lifecycle: intake, categorization, assignment, SLAs, escalations, and closure

Maintain and improve HR Knowledge Base (articles, lifecycles, feedback loops) to drive case deflection and self-service adoption

Support HR portals, catalog items, service items, and HR workflows to ensure intuitive employee experience

Partner with the ServiceNow platform team to deliver enhancements: requirement gathering, backlog grooming, solution design, configuration, testing, and release coordination

Write clear functional specs, user stories, acceptance criteria, and test cases; participate in demos and UAT

Validate platform changes against HR policies, security, compliance, and data privacy (PII/PHI) requirements

Coordinate deployments with change management processes; ensure proper documentation, versioning, and rollback plans

Configure and maintain HR services, HR profiles, lifecycle events, HR case/workflow models, COE definitions, and data models

Administer HRSD security: user/role assignments, entitlements, COE scopes, data segmentation, and HR data access controls

Maintain HR catalog items, forms (UI policies, client scripts), and automation (flows, workflows, decision tables)

Monitor platform health for HRSD (queue backlogs, SLAs, performance dashboards, integration errors)

Build and maintain HRSD dashboards and reports (volumes, SLA attainment, turnaround time, KPIs)

Provide insights and recommendations to reduce case volumes, improve resolution time, and enhance employee experience

Act as the point of contact for HR service owners and HR operations leads

Conduct knowledge transfer, training, and playbooks for HR agents and super users

Facilitate workshops for process discovery, continuous improvement, and roadmap planning

Qualification

ServiceNow HRSDHR processes supportHR data privacyServiceNow configurationsBacklog managementServiceNow certificationsStakeholder managementCommunication

Required

3–7 years supporting HR processes and systems, with 2+ years hands-on in ServiceNow HRSD (case management, COEs, lifecycle events, HR services, security)

Experience translating business needs into ServiceNow configurations, flows/workflows, and catalog/forms

Strong understanding of HR data privacy, access controls, and compliance requirements

Proficiency in backlog management, user stories, UAT, and change/release management

Strong communication and stakeholder management skills across HR, IT, and InfoSec

ServiceNow certifications (e.g., CSA, CAD, HRSD-specific certs)

Preferred

Exposure to integrations with Workday / SAP SuccessFactors / Oracle HCM (via ServiceNow IntegrationHub, MID Server, APIs)

Experience with Knowledge Management, Virtual Agent, Employee Center / EC Pro, and document generation (e.g., DocGen)

Familiarity with analytics/dashboards, performance SLAs, and operational metrics

Experience with lifecycle events (onboarding, transfers, offboarding), employee journeys, and policy automation

Company

Droisys

Droisys is leading innovative company working on technologies like gamification, Artificial Intelligence, app development, etc.

Founded in 2003

Fremont, California, USA

201-500 employees

http://www.droisys.com

H1B Sponsorship

Droisys has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (8)

2023 (16)

2022 (7)

2021 (13)

2020 (14)

Funding

Current Stage

Growth Stage

Leadership Team

Amit Goel

Chief Executive Officer

Abhay Saini

Business Partner

Recent News

Digital Journal

Adapting to evolving cyber threats: A conversation with cyber security expert Nikhil Chandrashekar

2025-02-01

Company data provided by crunchbase