AvalonBay Communities · 3 hours ago
Systems Adoption Specialist (User Adoption)
LOC-10002-San Jose Office
Full-time
Onsite
Entry Level
$68K/yr - $113K/yr
1+ years expAvalonBay Communities is dedicated to creating a better way to live, focusing on collaboration and innovation. The Systems Adoption Specialist plays a key role in promoting the effective use of policies, procedures, and digital tools while providing technical support and driving user adoption of operational systems.
HospitalityProperty DevelopmentProperty ManagementReal Estate
Responsibilities
Perform quality assurance monitoring & reporting to ensure systems and applications are used as intended, within compliance and in accordance with AVBs policies and procedure. May support efforts in defining quality assurance criteria
Provides technical support for associates using resident and vendor facing systems and applications, including Tier 1 support, “how do I” guidance and occasional training. Escalates more complex situations to management
Assists with acquisitions onboarding, including conversion of community data into AvalonBay systems and community setup with AVB systems/applications
Support lease-ups and asset management projects by ensuring accurate system and application setup for existing and new developments
Provide systems support on the implementation of jurisdictional requirements
Qualification
Required
High School diploma (or equivalent) is required
Minimum 1 years of experience on one or more of AvalonBay's software applications required
Strong verbal and written communication skills, with the ability to create reports and deliver presentations and work across different teams
Strong analytical skills to review reports, interpret data, and prioritize tasks
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Ability to operate general office equipment (computer, telephone, copier, fax machine)
Demonstrates basic familiarity with AvalonBay's software applications and is actively developing proficiency in tools such as DocuSign, Workday, App Lease, Salesforce, and the Resident Portal
Shows a willingness to learn and expand knowledge across multiple systems used in daily operations
Experience in system testing, troubleshooting, and user support for technology platforms
Strong attention to detail in compliance monitoring, training needs identification, and quality assurance
Willingness and ability to travel locally between sites and occasionally travel outside the immediate area, and which may include overnight stays
Preferred
Bachelor's degree in business administration, Management, or a related field preferred
Minimum 1 years of experience in multi-family property management, real estate, hospitality, or retail preferred
Benefits
Comprehensive benefits — health, dental and vision
401(k) with company match
Paid vacation and holidays
Tuition reimbursement
An employee stock purchase plan
A 20% discount on our incredible apartment homes
Company
AvalonBay Communities
AvalonBay Communities is a real estate investment company
1001-5000 employees
H1B Sponsorship
AvalonBay Communities has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (7)
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$4.01BKey Investors
Private Advisor Group
2025-04-04Post Ipo Debt· $2.5B
2024-09-05Post Ipo Equity· $710.4M
2024-05-07Post Ipo Debt· $400M
Leadership Team
Sean J. Breslin
Chief Operating Officer
Kurt Conway
Senior Vice President, Corporate Strategy and Communications
Recent News
2026-01-09
2025-12-05
Company data provided by crunchbase