Mental Health Center of Denver · 7 hours ago
Administrative Assistant
Denver, CO
Full-time
Onsite
Entry Level
$58K/yr - $58K/yr
2+ years expWellPower envisions a community where every person's mental health is fostered through strength, resilience and hope. The Administrative Assistant will provide courteous and professional customer service, front and back office clerical services, and general administrative support to teams at a site.
Mental Health Care
Responsibilities
Provide courteous and professional customer service to the people we serve, staff, and visitors
Provide front and back office clerical services including but not limited to: maintaining schedules, answer phones, develop flyers/documents, produce reports, track data, room reservations, mail distribution, records maintenance, and general administrative support to teams at a site
Assist staff, managers, and/or other supervisors as assigned
Create a positive experience for the people we serve and guests through professional conduct and customer service at the front desk
Ensure front desk and lobby are aesthetically pleasing, safe, and friendly for all guests
Receive and screen clinic telephone communications ensuring callers are directed to the appropriate destination in a timely fashion
Maintain positive interpersonal interactions with internal and external customers
Apply situational awareness and appropriate techniques to handle situations before they escalate
Maintain Outlook calendar, tasks, room reservations and meetings, and fulfill email requests as appropriate
Maintain each consumer's HIPAA rights, and other protections of confidentiality and privacy
Maintain records and files
Organize, compose, and produce letters, memoranda, reports, and other documents, ensuring grammar, spelling, and punctuation are correct
Compose some routine correspondence
Generate and submit necessary reports
Maintain appropriate boundaries that avoid creating dual relationships
Replace toner and paper in equipment
Copy/scan/fax information as required
Sort and distribute incoming mail and prepare outgoing mail
Arrange transportation authorizations and the transportation for dependent clients
Attend meetings as assigned
Accurately schedule consumer appointments with psychiatrists, nurses and other clinical staff
Input and extract data from the appointment scheduling system
Check-in consumers at each visit
Verify demographic and insurance information and collect co-pays
Understand insurance and accounts receivable information to maintain minimal consumer balances
If applicable to your site, read, understand, and excel in procedures for maintaining consistent standards of the paper and electronic medical record (EMR), which is outlined in the HISM manual and in the monthly eCET updates
Ensure prompt, accurate, and efficient handling of documents for filing and scanning: items such as consumer identification, medical record number, team number, and general status of treatment
Make sure consumer records are accurate and complete
Complete requests for information from both clinical and administrative staff
Follow organizational and departmental procedures, rules and guidelines
Execute all benchmarks and deliverables assigned
Complete requisitions for needed office supplies and equipment
Coordinate basic office maintenance and janitorial needs
In Front Office Managers absence, provide for coordination of clinic needs and program
Perform a variety of administrative duties to ensure smooth running of the clinic
Maintain a trauma informed environment of wellbeing
Perform other duties as assigned
Qualification
Required
High School Diploma or equivalent
Minimum of two years: Administrative Assistant, Customer Service, or Receptionist experience, plus the ability to type 60 wpm are required
Work experience at a health clinic or mental health organization preferred
Bachelors degree plus a minimum of 2 years working in mental health and the ability to type 60 wpm required
Company
Mental Health Center of Denver
WellPower is the national leader in redefining the way mental health is addressed in our community.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jody Ryan
Chief Medical Officer
Company data provided by crunchbase