Ideal Market · 1 week ago
Cricket District Manager Bilingual (Englis/Spanish) - Ideal Market
Metairie, LA
Full-time
Onsite
Mid, Senior LevelIdeal Market is seeking a Cricket Wireless Manager to ensure the stores deliver excellent customer experience and exceed sales metrics. The role involves managing the sales team, resolving customer complaints, and planning events to increase profitability while developing the team to be best in class.
E-CommerceFood and Beverage
Responsibilities
Bi-weekly meeting (normally Tuesdays or Thursdays) with cricket representatives
Monthly meeting at the AT&T Tower and Poydras with cricket directives
Planning and development of monthly events. (small events like acp activation in the east, or big events like essence fest, basketball tournaments, galas etc.)
Manage the sales representatives’ team, supervisors, and store managers
Adjust/adhere to a daily schedule for shift personnel to ensure optimal efficiency
Resolve customer complaints/ issues if they have escalated
Train team
Set sales goals per store
Set store metrics and guide to accomplish the goal
Motivate team
Monitor phones and accessories inventory
Place accessories and phones orders from vendors as needed
Anticipate the need to be fully stocked according to the month we are at or the promotions that are being offered
Make sure the company as whole reaches the acp’s required by Cricket Wireless
Create events for the slow season
Ensure the highest level of customer experience at the store level by setting expectations of excellence in the execution of store standards, talent development, and product knowledge
Develop, challenge, and motivate store team members and inspire them to lead their individual results
Create an environment where employees are empowered to deliver unique customer service solutions that are aligned with company goals
Other tasks as needed
Deliver presentations to store staff on new products, equipment, and store layouts
Study, plan and approve new locations for expansion
Adhere to all policies, as outlined in the Handbook, SOP’S and other company communications
Adhere to all paperwork procedures, as outlined in the Handbook
Finish all Training Courses and make sure the team finishes them as well. (They appear new courses, every few weeks)
Check every morning the hub, to see changes in prices and promotions
Master all required systems: RQ, Aktivate, Compass, Whiteboard, etc
Regularly check sales paperwork to review for discrepancies/errors
Follow all Cash Depositing procedures and accept full responsibility for all deficiencies caused by your error or negligence
Protect and maintain Company assets
Use proper judgment to avoid fraudulent purchases, even those that may otherwise comply with Company restrictions on quantity and type of devices that can be purchased by customers
When opening or closing a store, accurate & timely completion of related checklists with zero errors
Immediate communication of any inventory deficiency to your District Manager for review
Safeguard all codes & passwords (i.e. RQ, Carrier logins, Email, Security)
Maintain store appearance
Complete all required training within the timeline established by management
Take personal responsibility for all problems within your control
Qualification
Required
Bilingual in English and Spanish
Experience in managing a team
Ability to deliver excellent customer experience
Proven track record of exceeding sales metrics
Strong organizational and planning skills
Ability to resolve customer complaints/issues
Experience in training and developing team members
Ability to set and achieve sales goals
Experience in inventory management
Ability to create and execute events
Strong communication skills
Ability to adhere to company policies and procedures
Experience in delivering presentations
Ability to study and approve new locations for expansion
Proficiency in required systems: RQ, Aktivate, Compass, Whiteboard, etc
Attention to detail in reviewing sales paperwork
Ability to follow cash depositing procedures
Strong judgment to avoid fraudulent purchases
Ability to maintain store appearance
Willingness to complete all required training within established timelines
Personal responsibility for problems within control
Company
Ideal Market
Ideal Market is an online marketplace that offers groceries.
Founded in 2000
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase