Rechat · 3 days ago
Customer Success Account Manager
United States
Full-time
Remote
Senior Level
5+ years expRechat is an innovative technology platform developed exclusively for real estate professionals, seeking a dynamic Customer Success Account Manager. In this role, you will serve as the primary point of contact for clients, driving product adoption and ensuring exceptional client experiences while collaborating with internal teams to support broader business objectives.
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Responsibilities
Ensure the timely and successful delivery of Rechat solutions in alignment with customer needs and business objectives
Drive product adoption and engagement by partnering with clients to develop and execute success strategies tailored to their goals
Analyze client use cases and provide best-practice recommendations to optimize product usage, adoption, and return on investment
Serve as a trusted advisor by understanding client workflows, integrations, and data at a high level and translating business needs into product solutions
Manage a high volume of inbound client requests, coordinate internal resources, and proactively anticipate customer needs
Identify risks and opportunities through regular client check-ins and strategic business reviews to strengthen relationships and improve retention
Monitor and report on the progress of all deliverables and initiatives, ensuring deadlines are met and client outcomes are achieved
Ensure consistent execution and measurable success across all assigned accounts
Perform other duties as assigned
Qualification
Required
High school diploma or equivalent required; Bachelor's degree preferred
Five or more of relevant professional experience, or an equivalent combination of education and experience
Strong understanding of SaaS platforms, CRM systems, marketing technology, or similar tools
Ability to quickly learn new products and stay current on new features and releases
Comfortable discussing workflows, integrations, and data concepts with both technical and non-technical audiences
Strong organizational skills with the ability to manage multiple accounts and priorities effectively
Excellent written and verbal communication skills with a consultative, client-focused approach
Outgoing, professional demeanor with the ability to build strong relationships and collaborate effectively across teams
Preferred
Five or more years of experience in a SaaS Account Manager, Customer Success Manager, or similar client-facing role preferred
Experience working in a fast-paced startup environment and the ability to adapt quickly to changing priorities strongly preferred
Basic understanding of the real estate industry preferred; direct industry experience is a plus
Benefits
Competitive compensation
Fully remote with flexible work/life balance
A diverse, inclusive, and highly collaborative culture
Meaningful work with a product used by real professionals every day
Paid Time Off
Company
Rechat
Rechat’s software offers brokers the ability to search data from the MLS system, which updated at least every five minutes
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$2MKey Investors
Interlock Partners
2019-06-18Series A
2016-02-25Seed· $2M
Leadership Team
Shayan Hamidi
Founder and CEO
Zane Burnett
Vice President of Innovation & Industry Insight
Recent News
2026-01-24
2026-01-22
HousingWire.com
2026-01-20
Company data provided by crunchbase