magicplan · 3 hours ago
Solutions Consultant
United States
Full-time
Remote
Mid Level
3+ years expmagicplan is a company that connects field and office teams in the restoration industry. They are seeking a Solutions Consultant who will be responsible for onboarding and activating customers while ensuring they derive measurable business value from the product.
Augmented RealityMobileReal EstateSoftware
No H1B
Hiring Manager
Andrea Lugo Osorio
Responsibilities
Customer Orientation & Qualification: Lead technical orientations for newly qualified accounts, partnering with Customer Growth Advisors to ensure a smooth transition from qualification to activation while validating success outcomes, key stakeholders, and early growth signals
Activation & Value Realization: Design, test, and iterate activation paths during the first 90 days, creating repeatable workflows that help customers embed magicplan into daily operations and realize measurable business value
Prioritization & Tradeoffs: Actively prioritize high-impact accounts in partnership with Growth Advisors and your manager, making clear tradeoffs and confidently declining lower-impact requests to support scalable growth
Technical Expertise & Enablement: Provide technical onboarding, targeted training, and ad-hoc consultation for mature or at-risk accounts, translating product capabilities into practical, industry-relevant workflows. It's important to stay informed about the Restoration industry in order to do this well. You’ll navigate common adoption friction by addressing concerns, reinforcing value, and maintaining forward momentum
Feedback & System Improvement: Deliver structured, actionable feedback to the Solutions Consulting Manager and Product team, helping convert customer learnings into clearer activation paths and more scalable product experiences
Qualification
Required
Candidates must be located in one of the following states: Georgia, Florida, Oregon, Washington, Maryland, Texas or North Carolina
3+ years of experience in SaaS as a Solutions Consultant, Implementation Specialist, Technical or Consultative Sales, or similar roles, with a track record of activating customers and influencing retention and/or expansion outcomes
You naturally spot and communicate growth signals (additional teams, workflows, locations, use cases), and you partner effectively with Growth Advisors to turn early wins into next-step recommendations
You have (or are eager to gain) deep knowledge of the restoration industry, allowing you to anchor magicplan's value to real-world efficiency gains
Strong technical aptitude, with the ability to translate product capabilities into real business value
Confident communicator, comfortable leading customer calls, orientations, and training sessions
Collaborative by default, able to work closely with Growth Advisors, Product, and your manager in an evolving GTM environment
Demonstrated comfort operating in ambiguity - able to make sound prioritization decisions with incomplete data and help define 'what good looks like' as processes evolve
Highly organized, able to manage competing priorities while focusing on highest-impact work
Preferred
Bachelor's Degree or equivalent experience/qualification required – we encourage applications from all fields of study
Experience with CRM and remote communication tools (e.g. HubSpot, Aircall, Google Suite, Slack, ClickUp)
Benefits
Competitive Compensation – Your expertise is rewarded with a solid base salary, plus eligibility for bonus and commission opportunities.
401k with employer match - To help you build long-term security
Comprehensive health coverage - Medical, dental, and vision insurance with part of the cost covered by the company.
Great Work-Life Balance - Juggling career, family, and social life should not be challenging.
Holidays / PTO - 20 vacation days on top of 11 federal holidays.
Flexibility & Autonomy – Work in a remote, async-friendly culture that values ownership and trust over constant supervision.
Learning & Development – Dedicated time and budget to invest in your personal and professional growth.
Company
magicplan
magicplan is the app every contractor loves. Instantly create and share floor plans, field reports, and estimates with one easy-to-use application.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$1.2M2013-05-20Series A· $1.2M
Company data provided by crunchbase