Teradata · 5 hours ago
Service Experience Manager V
United States
Full-time
Remote
Director/ExecutiveTeradata is a leading company that empowers organizations with a complete cloud analytics and data platform for AI. The Senior Service Experience Manager is responsible for driving modernization in service delivery operations while building strong executive relationships, focusing on automation and advanced analytics to enhance customer experiences.
AnalyticsBusiness IntelligenceCloud Data ServicesCloud StorageData GovernanceData ManagementMarketingPrivate CloudSaaSSoftware
Responsibilities
Own and Expand Strategic Customer Relationships, proactively manage and deepen existing executive-level relationships within assigned accounts. Leverage these connections to drive measurable business growth, maximize customer value, and ensure high satisfaction and retention
Accelerate Technology Adoption, lead initiatives to implement automation, AI-driven solutions, and advanced analytics across service delivery operations. Ensure these technologies streamline workflows, reduce operational costs, and improve scalability
Champion Digital Transformation, drive customer transformation programs aligned with Teradata’s cloud-first and AI-enabled Position Teradata as a trusted advisor by articulating the business impact of modernization and digital innovation
Deliver Strategic Thought Leadership, understand customer business priorities and pain points. Provide actionable insights and influence decision-making at all levels, executive leadership, IT stakeholders, and operational teams, resulting in increased trust and expanded engagement opportunities
Lead Account Success Planning, for each assigned account, develop and maintain a Customer Operational Success Plan that includes clear objectives, timelines, and measurable outcomes. Collaborate cross-functionally to ensure seamless delivery of services and support aligned with the plan
Develop a services-led strategy aimed at identifying AI and services opportunities to accelerate adoption and drive growth of Teradata’s AI technologies
Establish Continuous Improvement Frameworks, design and implement processes that leverage emerging technologies to optimize agility, reduce costs, and enhance service quality. Monitor KPIs to ensure sustained improvement
Mitigate Churn Risk Through Ongoing Engagement, maintain continuous communication with customer stakeholders to identify potential churn risks early. Develop and execute proactive action plans to safeguard relationships and ensure long-term retention
Ensure adherence to ITIL/ITSM standards and implement best practices across diverse customer environments
Monitor SLAs, risk indicators, and performance metrics; drive corrective actions when needed
Promote knowledge sharing and training to keep teams aligned with evolving processes and technologies
Partner with CS, MS, CO, and GTM teams to design and execute modernization roadmaps
Support third-party vendor management activities, including escalation, logistics, and operational oversight
Collaborate with Americas leadership to optimize account assignments and resource allocation
Qualification
Required
Bachelor's and/or master's degree in business and/or technology, or equivalent combination of education and experience
Demonstrated success in leading modernization and transformation initiatives
Proven ability to engage with executive stakeholders and influence strategic outcomes
Experience driving operational execution and customer advocacy
Exposure to strategic planning and goal setting
Operational knowledge within service organizations and familiarity with ITIL/ITSM standards
High-level technical understanding of data warehouse products and services
Demonstrated success in delivering customer outcomes leading to growth
Track record of leading teams to deliver above expectations while embracing continuous improvement
Excellent communication skills, capable of presenting technical concepts to executive and non-technical audiences
Ability to prioritize and perform effectively in a dynamic environment
Strong collaboration skills with a customer-first mindset; ability to build credibility quickly
Company
Teradata
Teradata is the connected multi-cloud data platform company. Our enterprise analytics solve business challenges from start to scale.
Founded in 1979
10001+ employees
H1B Sponsorship
Teradata has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (31)
2023 (15)
2022 (27)
2021 (34)
2020 (12)
Funding
Current Stage
Public CompanyTotal Funding
unknown2007-09-21IPO
Leadership Team
Michael Koehler
President & CEO
Louis Landry
Chief Technology Officer
Recent News
2026-01-22
legacy.thefly.com
2026-01-22
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