ServiceNow · 4 hours ago
AI Senior Business Process Consultant, AI Delivery Acceleration
Dallas, TX
Full-time
Hybrid
Senior Level
5+ years expServiceNow is a global market leader in innovative AI-enhanced technology. The AI Senior Business Process Consultant will serve as a functional and process expert, guiding the transition of business requirements to configuration requirements for ServiceNow's Generative AI products, ultimately aiming to accelerate project delivery using AI.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the expert services organization
Be the process expert in how to best support NowAssist and AI Agent solutions by using ServiceNow AI and Platform products with ServiceNow best practices focused on configuration vs. customization
Driving various solution specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
Lead design workshops to capture personas, interactions, interfaces and data requirements of any use case while considering ServiceNow Platform functionality
Work with AI Product owner on documentation such as business requirement workbooks for functional aspects of the solution
Drafting more functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting the product owner in reviewing and approving them
Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources
Drive unit and user-acceptance testing requirements throughout and at key stages of product development
Be a lead member of an overall AI scrum team focused on delivering successful and substantive AI products
Promoting continuous improvement practices for AI delivery/engagement materials
Providing training and mentoring to other members of the ServiceNow expert services delivery teams upon request
Qualification
Required
At least 5 years of consulting experience for complex, global organizations
Demonstrated ability to influence and consult (providing options with pros, cons and risks) across various industries and business use cases, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
Proven experience in defining and deploying future-state business processes and in identifying solutions from a people, process and technology perspective
Strong understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative & Agentic AI. Prefered experience deploying GenAI Solutions
Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development
Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Miro, Lucidchart, Word and PowerPoint)
Experience in providing Knowledge-Centered Service / Support using technologies
Experience in analyzing and recommending strategies based on business priorities
Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
Proven team player and team builder
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
The Motley Fool
2026-01-22
The Digital Leash: What dog law teaches us about agentic AI liability | CIO
2026-01-22
Company data provided by crunchbase