NEOGOV · 14 hours ago
ES- INTERN
Coppell, TX
Internship
Onsite
Intern
$18/hr - $20/hrNEOGOV is seeking an Enterprise Solutions Intern who will provide hands-on technical and administrative support to the Enterprise Solutions Department. The role involves assisting with IT operational tasks, infrastructure support, and cybersecurity while gaining real-world experience in municipal information technology operations.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Models Coppell’s Core Competencies and Champions Coppell’s Culture
Assists Enterprise Solutions staff with daily IT operational tasks and project support
Provides basic technical support for end users, including hardware, software, and account-related issues
Assists with imaging, deployment, and setup of computers, mobile devices, peripherals, and accessories
Helps track and manage IT assets, inventory, and equipment assignments
Documents procedures, processes, and technical information for knowledge bases and SOPs
Assists with server room, network closet, and workstation organization and maintenance
Supports basic system administration tasks under supervision, including user account provisioning and deprovisioning
Observes and assists with patching, upgrades, and system maintenance activities
Supports backup verification, monitoring, and reporting activities as assigned
Assists with security-related tasks such as access reviews, endpoint checks, and basic vulnerability tracking
Learns and follows cybersecurity best practices, data handling standards, and City security policies
Supports documentation and reporting related to security awareness, audits, or compliance activities
Assists with Microsoft 365 administrative tasks under supervision (e.g., user setup, licensing, basic troubleshooting)
Supports application testing, validation, and rollout activities
Helps maintain documentation related to cloud services and enterprise applications
Provides courteous, professional customer service to City staff and stakeholders
Learns public-sector IT service delivery standards and escalation procedures
Participates in training, meetings, and professional development opportunities as assigned
Qualification
Required
Current enrollment in or recent completion of a degree or certification program in Information Technology, Computer Science, Cybersecurity, or a related field
Basic experience with computers, software applications, and technology support (academic, lab, or personal experience acceptable)
Basic understanding of information technology concepts including computer hardware, operating systems, networking fundamentals, cybersecurity awareness, and cloud services
Familiarity with Microsoft Windows and Microsoft 365 is preferred
Strong communication and interpersonal skills with the ability to work effectively with users of varying technical knowledge
Basic troubleshooting and problem-solving skills
Ability to follow documented procedures and learn new technologies quickly
Organizational skills and attention to detail
Ability to maintain confidentiality and handle sensitive information responsibly
Ability to work independently and as part of a team
Ability to manage multiple tasks, follow instructions, and meet deadlines in a professional work environment
Ability to lift and move IT equipment and work in office and technical environments
Preferred
Coursework or hands-on experience related to IT infrastructure, cybersecurity, networking, or cloud technologies
Experience providing customer service or technical support in a school, internship, or work setting
Interest in public-sector or municipal technology careers
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase