Langham Hospitality Group · 1 day ago
Spa Concierge-Full Time - The Langham, Chicago
Chicago, IL
Full-time
Onsite
New Grad, Entry Level
$19.36/hr - $24.20/hrLangham Hospitality Group is a global leader in luxury hotels and resorts, and they are seeking a Spa Concierge to provide exceptional service at Chuan Spa and Health Club. The role involves greeting guests, scheduling appointments, and ensuring a smooth operation at the Spa Reception Desk while maintaining high service standards.
HospitalityReal EstateTravel
Responsibilities
Responsible for the smooth, efficient, and professional operation of the Spa Reception Desk
Maintain complete knowledge of: All hotel features, services, and hours of operation; All Spa services, retail and professional products; Fitness Center programs; Scheduled daily group activities; Sanitation and Safety Protocols
Maintain complete knowledge and comply with hotel and departmental policies and procedures
Greet each Guest with a warm welcome and fond farewell
Accommodate all Guest requests expediently and courteously
Handle guest concerns by following the instant guest pacification procedures and insuring guest satisfaction
Provide providers with an accurate daily schedule throughout shift
Ensure that Attendants are advised of arrival of all Guests
Successfully complete the training and certification process
Notify Engineering with all maintenance needs
Assist with Spa escorts when needed
Perform any task deemed necessary by management
Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times
Obtain department keys and secure security of such
Access all functions of computer system in accordance with department specifications
Set up workstations with necessary supplies. Maintain cleanliness throughout shift
Legibly complete requisition for additional supplies and materials and submit to Spa Manager
Review in-house guest list and be familiar with guest names and room locations
Maintain cleanliness of Spa by following sanitation protocols
Qualification
Required
Responsible for greeting all Guests and Members that enter Chuan Spa and Health Club and assisting them with requests or services
Responsible for checking in/out Spa guests, scheduling appointments, answering phones, selling retail, and answering any Guest questions concerning the Spa environment
Be fully versed in Langham Brand Standards, Chuan Concept & Philosophy, and Forbes Service Standards
Responsible for the smooth, efficient, and professional operation of the Spa Reception Desk
Maintain complete knowledge of all hotel features, services, and hours of operation
Maintain complete knowledge of all Spa services, retail and professional products
Maintain complete knowledge of Fitness Center programs
Maintain complete knowledge of scheduled daily group activities
Maintain complete knowledge of Sanitation and Safety Protocols
Maintain complete knowledge and comply with hotel and departmental policies and procedures
Greet each Guest with a warm welcome and fond farewell
Accommodate all Guest requests expediently and courteously
Handle guest concerns by following the instant guest pacification procedures and insuring guest satisfaction
Provide providers with an accurate daily schedule throughout shift
Ensure that Attendants are advised of arrival of all Guests
Successfully complete the training and certification process
Notify Engineering with all maintenance needs
Assist with Spa escorts when needed
Perform any task deemed necessary by management
Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times
Obtain department keys and secure security of such
Access all functions of computer system in accordance with department specifications
Set up workstations with necessary supplies. Maintain cleanliness throughout shift
Legibly complete requisition for additional supplies and materials and submit to Spa Manager
Review in-house guest list and be familiar with guest names and room locations
Maintain cleanliness of Spa by following sanitation protocols
Ability to promote Spa products and services
Ability to schedule various services for individuals and large groups utilizing spa reservations software system
Ability to input and access data in computer
Ability to remain stationary at assigned post for extended periods of time
Ability to close out cash drawer
Ability to perform job functions with minimal supervision
Ability to focus attention on guest needs, remaining calm and courteous
Ability to promote positive relations with all individuals who approach the Spa Reception Desk
Ability to think clearly, quickly, maintain concentration and make concise decisions
Ability to prioritize, organize and follow up
Ability to focus attention on details
Ability to maintain confidentiality of all guest information and pertinent hotel data
Ability to work cohesively with other departments and co-workers as part of a team
Flexibility in schedule
Any combination of education, training or experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities
High school diploma preferred
Previous experience in similar position
Retail or Sales experience
Experience in a luxury environment
Spa or Salon experience preferred
Certified in basic first aid and CPR preferred
Ability to obtain any government required license or certificate
Preferred
High school diploma preferred
Spa or Salon experience preferred
Certified in basic first aid and CPR preferred
Benefits
Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
Paid Holidays
Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums)
Basic Life Insurance, AD&D, and Short-Term Disability (company paid)
Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase)
401k plan with Roth option and employer match
Free meals while on duty
Uniforms and cleaning of uniforms (for applicable positions)
Free and discounted hotel stays
Discounted parking
Guidance Resources – company paid benefit for personal counseling
Company
Langham Hospitality Group
Langham Hospitality Group is a global hotel company with more than 30 properties located in major cities over four continents.
Founded in 1865Wan Chai, Hong Kong Island, HKG
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Bob van den Oord
Chief Executive Officer
Rico Picenoni
Global Head of Residential
Recent News
2025-11-27
2025-10-18
2025-08-24
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