RealFoundations · 11 hours ago
Real Estate Application Support Specialist II (MRI or Yardi)
United States
Full-time
Remote
Mid LevelRealFoundations is a company that provides support services to clients in the real estate sector. The Real Estate Application Support Specialist II is responsible for client support and technical issue resolution, acting as the initial point of escalation for support agents.
Real Estate
Responsibilities
Monitor ServiceNow queue and respond to client requests for support in a timely manner
Prioritize and route client requests to other internal and external resources
Document client requests and resolutions in ServiceNow
Understand client metric and status reports
Participate in client status calls
Develop and present client and internal training on applications and business processes
Track trends of service requests and work with clients to mitigate recurring incidents
Submit accurate time and expense reports in a timely manner
Qualification
Required
Provides support services to clients
Provides client support and technical issue resolution via service requests, e-mail, phone and other electronic medium
Delivers how to support as related to specific applications and business processes
Acts as the initial point of escalation for other support agents
Monitors ServiceNow queue and responds to client requests for support in a timely manner
Prioritizes and routes client requests to other internal and external resources
Documents client requests and resolutions in ServiceNow
Understands client metric and status reports
Participates in client status calls
Develops and presents client and internal training on applications and business processes
Tracks trends of service requests and works with clients to mitigate recurring incidents
Submits accurate time and expense reports in a timely manner
Company
RealFoundations
RealFoundations is a real estate company providing property management and investment services.
Founded in 2000
501-1000 employees
H1B Sponsorship
RealFoundations has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2025-10-07Acquired
Leadership Team
Chris Shaida
CEO and Co-founder
David Stanford
Founder and Executive Managing Consultant
Recent News
Dallas Innovates
2025-10-11
Morningstar.com
2025-10-09
Company data provided by crunchbase