Paymentus · 1 day ago
Senior Manager, Implementations
Addison, TX
Full-time
Onsite
Senior Level
7+ years expPaymentus is seeking a Senior Manager, Implementations to manage and lead multiple teams of Implementation PMs and Client Implementations Specialists. This role is responsible for ensuring timely and high-quality project delivery while fostering client satisfaction and team engagement.
Financial ServicesFinTechPaymentsSoftware
Responsibilities
Drives team alignment with organizational strategy and goals, monitoring performance metrics to inform data-driven decisions
Fosters team member growth, engagement, and a positive culture through targeted hiring, training, coaching, and mentoring
Oversees all team administrative tasks, including personnel management, compliance, and operational integrity
Manages the overall team, with support from the Team Lead, providing direction, guidance, and coaching to staff that ensures successful day-to-day team operations and achievement of team objectives
Accountable for ensuring timely and high-quality project delivery of a portfolio of software implementation projects being implemented by your team(s) of Implementation PMs and Client Implementation Specialists and for achieving team revenue forecasts
Recommend and lead the implementation of changes to departmental policies and processes to enhance quality, efficiencies, cost benefits, and client satisfaction
Build strong relationships with clients, partners, and other stakeholders to ensure client satisfaction
Work collaboratively with other departments as liaison for implementations
Keep team aligned on goals and values of Paymentus and the implementation team
Hire, mentor and develop senior team members
Foster a positive work environment
Manage client and team escalations
Keep up to date on product changes
Qualification
Required
7+ years of direct people management responsibilities
Associate or Bachelor degree
4+ years of demonstrated success in leading and mentoring a team of professional services consultants
Strong Technical Foundation required, with a strong grasp of billing and payment solutions and relevant implementation technologies
Proven team leadership and mentorship experience with excellent communication skills is necessary
Advanced problem-solving, analytical thinking, and adaptability are expected
Client-focused and strong attention to detail
Excellent written and verbal communication skills; capable of interfacing effectively with management, staff, and clients
Excel at negotiating resources and deliverables within an organization and with clients and third-party vendors
Excellent problem solving skills. Must be able to analyze information to make independent decisions quickly and effectively
Quick thinking, adaptable to an ever changing environment
Knowledge of SaaS implementations
Preferred
Preferred skills in advanced technical experience with industry-specific solutions, emerging payment technologies, and relevant certifications
Business acumen, with an understanding of market trends, customer needs, and organizational strategy
Business acumen, change management experience
Company
Paymentus
Paymentus is a provider of cloud-based bill payment technology solutions and services for some of the largest installations.
1001-5000 employees
H1B Sponsorship
Paymentus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (6)
2023 (1)
2022 (11)
2021 (1)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$3.6MKey Investors
Relay Ventures
2021-05-26IPO
2011-09-15Private Equity
2007-08-10Series Unknown· $3.6M
Leadership Team
Sanjay Kalra
SVP and Chief Financial Officer
David Maddox
National Sales Director
Recent News
2025-11-08
2025-11-04
2025-11-04
Company data provided by crunchbase