Domos · 6 hours ago
Customer Success Manager
New York, NY
Full-time
Hybrid
Mid Level
3+ years expDomos is building an AI workforce that transforms property management by automating tasks and enhancing user experiences. The Customer Success Manager will own client relationships, drive customer adoption, and ensure measurable value while helping to shape the company's customer success strategy.
Artificial Intelligence (AI)Property ManagementReal Estate
No H1B
Responsibilities
Launch & adoption: Partner with Operations through onboarding and implementation; become an expert in Domos' AI capabilities
Relationship management: Serve as primary point of contact and trusted advisor for your customer portfolio; build strong relationships with key stakeholders and decision-makers
Growth & retention: Lead renewal conversations, manage commercial agreements, and identify expansion opportunities; monitor customer health metrics and proactively address risks
Problem-solving: Take ownership of customer issues and quarterback resolution through Engineering, Product, and Support teams
Voice of customer: Gather feedback, document feature requests, and provide insights to shape our product roadmap
Qualification
Required
3–5 years in Customer Success or Account Management at a B2B SaaS company
Proven track record managing customer lifecycle from pilot through renewal and expansion
Strong communication skills with ability to translate technical concepts to non-technical audiences
Data-driven mindset: comfortable analyzing usage metrics and translating insights into action
Ownership mentality and ability to thrive in fast-paced, ambiguous environments
Willingness to work at our NYC office 4 days a week
Preferred
PropTech or real estate industry experience
Startup experience as an early CS hire
Benefits
Full health, dental, and vision insurance
401(k)
Flexible PTO and paid holidays
Company
Domos
Domos provides AI assistants for property management, to streamline operations and improve residents satisfaction
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$3.3MKey Investors
TenOneTen Ventures
2025-04-28Seed· $3.3M
Leadership Team
Arthur Attal
Co-Founder and CEO
Dima Rudov
Co-Founder
Recent News
alleywatch.com
2025-05-05
Company data provided by crunchbase