Hornblower Group · 21 hours ago
Senior Director Human Resources
Brooklyn, NY
Full-time
Onsite
Director/Executive
10+ years expHornblower Group is a global leader in experiences and transportation, seeking a Senior Director of Human Resources to lead and manage HR functions across the Ferries and Concession division in the US. This role involves developing and implementing HR strategies, managing day-to-day HR operations, and enhancing employee experience and culture management.
LeisureTransportationTravel
Hiring Manager
Zaina Hatoum
Responsibilities
HR Operations Management: Manage day-to-day HR operations, including payroll, benefits administration, and compliance with labor laws
Develops and implements HR strategies and initiatives aligned with the overall business strategy
Maintains strong partnerships with management team, establishing a valuable consultative role within the organization to become a trusted advisor
Assists to develop and refine business and strategic plans in collaboration with the Senior Leadership team
Collaboratively works with senior leadership team, operations managers and the Human Resources team to achieve continuous improvement
Develops and implements effective recruitment strategies
Oversees the talent acquisition process ensuring alignment with yearly labor budgets at all ports
Leads the development, implementation, and coordination of policies, procedures and programs supporting critical HR initiatives including recruitment, retention strategy and compensation
Develops and supports programming and strategies to enhance the employee experience and culture management
Manages and supports crew employment programs including local programs required under NYC Ferry contract
Actively manages compensation process; conducts job evaluations and market compensation surveys
Participates as a key member of the company’s negotiations team and in partnership with labor relations counsel during collective bargaining
Supports the port HR partner in managing the collective bargaining agreement, as applicable
Coaches’ management teams and leadership on how to explore and address employee disciplinary and performance issues in adherence with legislation, policies and procedures and collective agreements
Provides frequent feedback to the operations leadership team about the status of candidates, onboarding, training activities, project updates and HR metrics
Demonstrates extensive working knowledge of the federal and state labor laws
Establishes appropriate controls to ensure compliance with payroll processes, guidelines, company policy, legislative and regulatory requirements
Partners with legal counsel on high-risk situations to ensure adherence to company policy and legislative requirements to migrate risk and exposure
Works with the Safety Services on detailed needs assessments for training, development, HR systems and improvements that support business objectives
Works to continuously improve the level of HR support provided to the operations through programs, tools, resources on labor and employment issues that frequently arise
Leads and facilitates all workplace investigations in accordance with the Company’s Workplace Violence, Harassment and Discrimination program
Provides accurate, timely responses to employee and management inquiries regarding policies and employment legislation
Adheres to all health and safety regulations in accordance with United States Coast Guard regulations
Works with a safety mindset by ensuring that employees follow all safety policies and procedures
Takes overall responsibility and accountability for the prevention of work-related injuries and/or illness by identifying and communicating risks, hazards and opportunities on the job
Partners with local leaders to ensure necessary measures (i.e. PPE) and allocates resources to keep the workplace safe
Understands all policies and procedures relating to the employee’s role within the company
Conducts port-level compliance audits to verify that all required mariner licenses and certifications are properly maintained
Works closely with Marine Operational leaders in the management of Drug and Alcohol program, training and USCG compliance, and safety audits
Partnering with the corporate Total Rewards, Talent Acquisition, Talent Management, and Employee Relations functions to effectively deliver HR programs and initiatives
Completes any other duties as assigned
Qualification
Required
College degree in Human Resources, Business Administration or related discipline
PHR or SPHR certification
Minimum of 10+ years of progressive Human Resources leadership and supervisory experience
Experience working in a unionized and non-unionized environment
Must be proficient in Microsoft Office Suite, experience in Dayforce preferred
Previous experience managing multi-state operations
Strong service-oriented mindset within a fast-paced environment
Excellent communication, interpersonal, and organizational skills
Ability to handle multiple projects and meet deadlines as required
Analyze HR metrics to track progress and inform workforce planning and development
Knowledge of workplace legislation
Demonstrated initiative and problem-solving skills
Travel to ports will be required
Company
Hornblower Group
Hornblower Group is a global leader in transportation and sightseeing, with over a century of maritime and hospitality innovation.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$30.15MKey Investors
Synovus
2025-09-09Debt Financing· $30M
2024-02-21Acquired
2021-10-15Seed· $0.15M
Leadership Team
Liz Crisafi
Senior Vice President Marketing
Tony Walker
Head, Global Sales
Recent News
2025-12-02
Company data provided by crunchbase