Onsite Logic · 17 hours ago
Professional Services Engineer
Lenexa, KS
Full-time
Onsite
Mid Level
3+ years expOnsite Logic is seeking a Professional Services Engineer (PSE) who is dedicated to improving technology infrastructure. In this role, the PSE will be responsible for the precise implementation of hardware and software solutions, managing project governance, and solving complex technical issues while maintaining high documentation standards.
Information TechnologyService Industry
Responsibilities
Deploy new hardware and infrastructure services with an obsessive focus on accuracy and industry best practices
Assertively manage project schedules, budgets, and timelines. You are responsible for preventing 'scope creep' and ensuring 90%+ on-time delivery
Maintain 100% accurate documentation. If it isn't documented, it isn't finished
Solve deep-tier technical issues, performing root-cause analysis rather than just treating symptoms
Identify inefficiencies in recurring customer issues or documentation gaps and proactively engineer solutions to fix them
Implement security-first configurations; you are the gatekeeper of our clients' digital integrity
Qualification
Required
3+ years of MSP Helpdesk experience
1+ year of intensive ticketing system usage
Advanced knowledge of cybersecurity concepts (Network+, Security+, or higher preferred)
Exceptional organizational skills and the ability to prioritize tasks based on logical urgency and impact
Ability to translate complex technical jargon into clear, professional advice for clients and internal teams
Associates Degree in IT or equivalent real-world technical experience
Demonstrated experience in managing high-stakes technical projects from scope to completion
Company
Onsite Logic
Onsite Logic provides computer & network service covering data security, data backups & disaster recovery, networking, cloud services, etc.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Tim New
Managing Partner
Company data provided by crunchbase