Brightspeed · 1 day ago
Technical Program Manager - Operational Governance
Charlotte, NC
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expBrightspeed is reimagining how people connect by providing fast, reliable internet connections across the Midwest and South. They are seeking a Technical Program Manager – Operational Governance to manage technical and non-technical program management, ensuring consistent program delivery and effective communication across various operations teams.
InternetTelecommunicationsWireless
Responsibilities
Own and manage the end-to-end (E2E) program roadmap, master timeline, and execution cadence across the Operations space including but not limited to Network, Construction & Engineering, Field Operations, Dispatch, Service Delivery, Technical Service Center, and Service Assurance
Lead the full E2E program lifecycle for Operations stacks (OSS/BSS), including prioritization, resource planning, business requirements, roadmap development, execution, KPI tracking, benefit realization, and business handoff
Develop and maintain integrated program and project plans defining scope, schedule, milestones, dependencies, and risk management
Ensure assigned programs, projects and targeted operational initiatives are delivered on time, within scope, and within budget
Define and drive operations excellence, enabling operational efficiencies through analytics, process optimization, and continuous improvement
Create and sustain cohesive, cross-domain OSS and BSS operating models across Mass Markets (MM) and Enterprise & Wholesale (E&W), enabling seamless customer experiences, internal cost efficiencies, and optimized use of platform and network capabilities
Support Operations leadership by managing high-priority, targeted initiatives through completion
Own Operations business cases, requirements, program and project timelines, and governance artifacts, including JIRA and Confluence management
Facilitate Go / No-Go decision-making, release readiness, and business deployment support
Ensure programs meet defined measures of success, quality standards, and operational readiness criteria
Serve as a central point of coordination and organizational support for operations support, platform innovation and the PMO
Provide proactive, structured support to leadership by ensuring timely visibility into program progress, risks, gaps, dependencies, and decision needs
Consolidate inputs from peer Program Managers and cross-functional leaders into clear, executive-level communications, including roadmap updates, status reports, risk summaries, and decision points
Lead executive status reviews and communications, translating complex, multi-threaded activity into concise, decision-focused narratives
Proactively identify, track, and escalate enterprise-level risks, issues, gaps, and dependencies, ensuring leadership has timely visibility and recommended mitigation strategies
Lead program post-mortems and retrospectives, documenting lessons learned, identifying root causes, and driving continuous improvement across governance, testing, and deployment practices
Use analytics and KPI tracking to assess program health, surface trends, and inform corrective actions
Qualification
Required
Bachelor's degree in Project / Program Management, Business, or related field
8+ years of experience managing complex cross-functional and/or cross team programs
7+ years of strong technical experience, preferably in telecommunications or software development, preferably with knowledge including but not limited to: Fiber, Copper, FWA, WAN, LAN, Wi-Fi, ServiceNOW, SDLC, APIs. System Architecture and Orchestration
Successful teamwork experience and demonstrated leadership abilities
Self-directing and the ability to work with minimal supervision
Must be able to read, understand and apply technical standards
Ability to translate technical terms into plain language
Ability to manage multiple projects / programs simultaneously and pivot quickly
Excellent client-facing and internal communication skills
Excellent PowerPoint & presentation skills
Quick learner with excellent written & verbal communication and analytical problem-solving skills
Solid organizational skills with attention to detail, context switching, and cope with tight deadlines
Proficient in Microsoft Office applications
Proficient in program planning and life cycle development tools
Preferred
Deep familiarity with fiber technology
Certified Project / Program Management Professional (PMP)-PM or Project / Program Management Degree
SmartSheets Knowledge
JIRA Knowledge
Benefits
Competitive medical, dental, vision, and life insurance
Employee assistance program
401K plan with company match
A host of voluntary benefits
Company
Brightspeed
Brightspeed provides fiber and broadband services, enhancing connectivity for homes and businesses with reliable telecom solutions.
1001-5000 employees
H1B Sponsorship
Brightspeed has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2023 (15)
2022 (13)
Funding
Current Stage
Late StageTotal Funding
$6.51BKey Investors
Ohio Residential Broadband Expansion GrantN.C. Division of Broadband & Digital EquityOhio Department of Development
2025-09-15Grant· $13.8M
2025-08-15Debt Financing· $1.65B
2025-06-19Undisclosed· $575M
Leadership Team
Michel Combes
Executive Chairman of the Board and acting CEO
Amy Wulfestieg
Chief Communications Officer
Recent News
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2026-01-16
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2026-01-16
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