Heatcraft Worldwide Refrigeration · 1 week ago
Refrigeration Tech Support Engineer
Stone Mountain, GA
Full-time
Onsite
Mid Level
$77K/yr - $101K/yr
3+ years expHeatcraft Worldwide Refrigeration is seeking a Technical Support Engineer II to provide pre- and post-sales technical support for commercial and industrial refrigeration. The role involves assisting customers with setup, troubleshooting, and training on Heatcraft products, while coordinating with various teams to resolve technical issues.
Manufacturing
Hiring Manager
Dawn Meland, PHR
Responsibilities
Provide customer technical support in the setup, configuring, troubleshooting and operating of Heatcraft products via phone and email communications
Provide customer-specific troubleshooting assistance for Heatcraft equipment and related controls
Provide training, as required, to the sales group and customers on the features, proper use and application of Heatcraft products
Coordinate with various Heatcraft functional areas, as needed, in the resolution of technical field issues and the identification of their internal corrective actions
Ability to manage multiple tasks concurrently
Qualification
Required
Requires at least 3 years of refrigeration field installation and troubleshooting experience
Excellent customer service skills, strong math and mechanical knowledge
Has knowledge of calculations required for correctly applying equipment and equipment integration
Must have strong written and verbal communication skills
Preferred
Bachelor's degree (preferred) or an equivalent combination of education and experience
May require knowledge of custom control programming
Benefits
Tuition reimbursement
Medical, dental, and vision insurance
Prescription drug coverage
401(k) retirement plan
Short-term disability insurance
8 weeks paid birthing leave
2 weeks paid bonding leave
Life and long-term disability insurance
12 days paid time off
2 paid well-being days
1 paid volunteer day
10-11 paid holidays
3 floating holidays per year
Company
Heatcraft Worldwide Refrigeration
Heatcraft Worldwide Refrigeration is a company that fulfills all your commercial refrigeration needs.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase